Carrie Apodaca
Fontana,CA
Summary
Dynamic hospitality professional with extensive experience at Millie's, excelling in customer service and team collaboration. Proven track record in optimizing operations and enhancing guest experiences through effective complaint resolution and upselling techniques. Skilled in cash handling and maintaining cleanliness, consistently fostering loyalty and satisfaction among patrons. And a quick learner I can do anything I love cabinets I would be great in this position you will not regret hiring me.
Overview
2026
2026
years of professional experience
Work History
Waitress
Chevys
Bartender/ Cocktail Waitress
Angels
02.2010 - Current
- Prepared and served a variety of beverages, ensuring quality and consistency in presentation.
- Maintained cleanliness and organization of bar area, adhering to hygiene standards.
- Assisted customers with drink selections, providing recommendations based on preferences.
- Operated cash register and processed payments accurately, enhancing customer experience.
- Developed positive relationships with regular patrons to foster loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Restaurant Manager
Millie's
12.2009 - 09.2011
- Fontana Supervised daily restaurant operations to ensure efficient service and high product quality.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed staff schedules to align with peak business hours and improve labor efficiency.
Veterinarian Technician
Ontario Vet Clinic
08.2009 - 12.2010
- Assisted veterinarians in performing examinations and administering treatments to animals.
- Monitored animal health and maintained accurate medical records for patient care consistency.
- Prepared surgical instruments and assisted in various procedures to ensure smooth operations.
- Educated pet owners on proper care, nutrition, and post-treatment protocols to enhance pet well-being.
- Conducted routine laboratory tests including blood work and urinalysis to support diagnostic efforts.
- Comforted clients when pets were sick or dying and provided listening ear.
- Implemented inventory management practices to ensure availability of medical supplies while minimizing waste.
- Explained preventive care measures for flea and tick control and heartworms.
- Improved clinic efficiency by maintaining organized records of patients, medications, and treatments.
- Assisted in dental cleanings and oral examinations, promoting good oral hygiene in pets.
- Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
- Facilitated communication between clients and veterinarians, acting as a liaison to ensure clear understanding of diagnoses and treatments.
- Educated pet owners on preventive healthcare measures, increasing overall pet wellness within the community.
- Collaborated with veterinarians in diagnosing illnesses and developing appropriate treatment plans for patients.
- Consistently maintained a clean working environment by following strict sanitation protocols that adhered to industry standards.
Manager
Barnes & Noble
2007 - 2008
- Directed daily operations to optimize inventory management.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented promotional strategies to increase customer engagement and store traffic.
- Streamlined workflow processes, enhancing operational efficiency across departments.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Fostered a positive work environment, promoting teamwork and collaboration among staff.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Education
Accounting, Scycology And Computers
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
- Active listening
- Time management
- Menu memorization
- Supply restocking
- Performance improvement
- Relationship management
- Upselling techniques
- Sales techniques
- Order management
- Upselling
- Sales expertise
- Daily specials memorization
- Bar terminology
- Food and beverage pairings
- Item promotion
- Conflict resolution
Timeline
Bartender/ Cocktail Waitress
Angels
02.2010 - Current
Restaurant Manager
Millie's
12.2009 - 09.2011
Veterinarian Technician
Ontario Vet Clinic
08.2009 - 12.2010
Waitress
Chevys
Manager
Barnes & Noble
2007 - 2008
Accounting, Scycology And Computers
Chaffey College