Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE ARGENY

ERIE

Summary

Personable and organized, with keen ability to manage dining room operations and ensure customer satisfaction. Understanding of food safety regulations and adept in staff coordination, scheduling, and training. Dedicated to creating welcoming environment and enhancing dining experiences through effective team management.

Overview

33
33
years of professional experience

Work History

Dining services

Brevillier Village
12.2022 - Current
  • Collaborated closely with other departments to ensure seamless integration of dining services into the overall guest experience at the establishment.
  • Demonstrated strong knowledge of dietary restrictions and allergies, offering appropriate menu suggestions as needed.
  • Addressed customer concerns promptly, resolving issues effectively and professionally.
  • Enhanced customer satisfaction by providing efficient and friendly dining services.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Maintained a clean and organized dining area, ensuring a comfortable environment for patrons.

Food Service Manager

Live Well (Nightingale NRC)
04.2020 - 12.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Dietary Aide/Supervisor

Saint Mary's Home of Erie (East Side Campus)
06.1992 - 04.2020
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Improved mealtime experiences for patients by addressing concerns promptly and professionally while maintaining confidentiality standards.
  • Collaborated with healthcare professionals to design therapeutic menus for patients with specific diet restrictions.

Dietary Aide

HealthSouth Rehabilitation Hospital of Erie
04.1999 - 06.2001
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Education

Bachelor of Science - Business/Hospitality Management

University Of Phoenix
Phoenix, AZ

Associate of Arts - Accounting

University Of Phoenix
Phoenix, AZ

Skills

  • Excellent customer service
  • Strong multitasking
  • Team player mentality
  • Food safety
  • Basic cooking techniques
  • Sanitation standards compliance
  • Schedule management
  • Meal planning
  • Employee scheduling
  • Menu planning

Timeline

Dining services

Brevillier Village
12.2022 - Current

Food Service Manager

Live Well (Nightingale NRC)
04.2020 - 12.2022

Dietary Aide

HealthSouth Rehabilitation Hospital of Erie
04.1999 - 06.2001

Dietary Aide/Supervisor

Saint Mary's Home of Erie (East Side Campus)
06.1992 - 04.2020

Bachelor of Science - Business/Hospitality Management

University Of Phoenix

Associate of Arts - Accounting

University Of Phoenix

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CARRIE ARGENY