Carrie Azbill
Cleveland,TN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Senior Analyst
Whirlpool Customer Service
Cleveland, TN
09.2017 - Current
- Analyzed customer service data to identify trends and improve response times.
- Developed and implemented process improvements for customer issue resolution workflows.
- Led cross-functional teams to enhance service delivery and customer satisfaction metrics.
- Mentored junior analysts, providing guidance on data analysis techniques and best practices.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led high performing sales teams for both In and Out of Warranty teams.
Specialty Team Leader Safety/Executive
Whirlpool Customer Service
Cleveland, TN
11.2016 - 09.2017
- Worked directly with PEX/TPSS providing coverage when needed.
- Manage quarterly reports to legal
- Specialty lead line coverage
- Worked on several special projects as a SME
- Cleveland contact for returned checks
- Kept teams informed updated process changes
Education
Bachelor of Science - Human Resources Management
Bryan College
Dayton, TN05-2021
Skills
- Sales Force
- Google Suite
- SAP
- Cloud-based technologies
- Metric tracking
- Performance monitoring
- Team collaboration and leadership
- Corrective action planning
Timeline
Senior Analyst
Whirlpool Customer Service
09.2017 - Current
Specialty Team Leader Safety/Executive
Whirlpool Customer Service
11.2016 - 09.2017
Bachelor of Science - Human Resources Management
Bryan College