Hi, I’m
Carrie Baker
Hickory,NC
Summary
Strategic and empathetic professional with a successful track record of increasing sales and revenue through loyal account relationships. Skilled and articulate communicator with exceptional negotiation skills and a reputation for understanding customer needs and delivering effective solutions. Experienced in customer relations, highly motivated, and consistently drives results by building and leading high-performance teams. Excellent communication skills enable effective collaboration across all organizational levels. Strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills, approaches challenges with a positive attitude and a commitment to continuous learning and growth.
Overview
2025
years of professional experience
Work History
Adoration Home Health
Account Executive
05.2023 - 05.2024
Job overview
- Built relationships with customers and community to promote long term business growth.
- Created a positive view within company communities that contributed to company growth.
- Increased market share by sustaining and growing key established accounts, and by identifying and developing new referral sources through prospecting, lead generation and sales calls within an assigned territory.
- Met and educated referral sources about the services of the agency by providing in-services.
- Educated referral sources on appropriate documentation, including Face-to-Face, and criteria patients must meet for admission to home care services.
- Collaborated with agency leadership to establish an agreed upon approach for engaging referral sources that ensured the insurance payer mix aligns with company expectations
- Provided professional guidance to referral sources and internal operational staff to ensure both patient and referral source satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Iredell Health
Nonprofit Assistant Director
03.2021 - 02.2022
Job overview
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Produced digital and print marketing campaigns to promote organization to donors and community.
- Followed up on strong leads through email and telephone to provide information regarding needs for funding.
- Identified, recruited and trained temporary coordinators and volunteers.
- Recruited new donors and corporate partners to enhance and increase existing and new partnerships.
- Implemented volunteer database system to search, log and track volunteer activity and recruitment.
- Managed social media channels to strengthen brand exposure and facilitate engagement.
- Planned and implemented fundraising events.
- Collaborated with marketing teams to develop marketing materials for campaigns.
- Attended fundraising events and conferences to stay informed on industry developments and network with peers.
Iredell Health System
Data Integrity Specialist
01.2021 - 03.2021
Job overview
- Assured complete and accurate maintenance of clinical information in medical systems and master patient index by utilizing problem solving skills.
- Facilitated the chart correction process.
- Performed reconciliation of the patient data to assure documentation including clinical, transcription, demographic data, etc
- Supported the organizations accounts receivable goals through timely resolution of patient demographic and data integrity issues.
- Implemented the placement and removal of Providers from suspension.
- Determined root cause of data quality errors and recommended long-term solutions.
- Evaluated large datasets for quality and accuracy.
American Red Cross
Blood Services Manager
Job overview
- Scheduled blood drives, recruited volunteers, and organized events to promote awareness of the Red Cross and its demand for donations.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Worked to build relationships with volunteers.
- Hosted events for volunteers
- Worked with family in times of crisis.
- Community outreach.
Wachovia
Teller
Job overview
- Cashed checks
- Received checks and cashed checks for deposit, verified amounts, and checked accuracy of deposit slips
- Entered customers' transactions into computers to record transactions and issued computer-generated receipts
- Balanced currency, coin, and checks in cash drawers at end of shifts
- Calculated daily transactions using computers, calculators, and adding machines
- Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Counted currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Received and counted daily inventories of cash, drafts, and travelers' checks.
Education
Alexander Central High School Taylorsville, NC
High School Diploma
05.2002
Wilkes Community CollegeWilkesboro, NC
Studied from Radiology
Skills
- Revenue Generation
- Account Management
- Customer Relationship Management
- Account Planning
- Territory Management
- Customer Service
- Data Analysis
- Customer Relations
- Interpersonal Skills
- Sales Strategies Implementation
- Negotiation Skills
- Sales Strategies
- Business Growth Opportunities
- Relationship Building and Management
- Sales Quota Achievement
- Performance Tracking
- Customer Relationships
- Database Management
- Strong Presentation Skills
- Managing Client Relationships
- Marketing Management
Timeline
Account Executive
Adoration Home Health
05.2023 - 05.2024
Nonprofit Assistant Director
Iredell Health
03.2021 - 02.2022
Data Integrity Specialist
Iredell Health System
01.2021 - 03.2021
Blood Services Manager
American Red Cross
Teller
Wachovia
Alexander Central High School
High School Diploma
Wilkes Community College
Studied from Radiology
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