Carrie Baker
Baltimore,OH
Summary
Professional with a proven track record at Hometown Ohio Tattoo, excelling in time management and data entry. Recognized for enhancing office efficiency and fostering strong customer relationships. A fast learner with exceptional attention to detail, committed to delivering outstanding service and supporting team success. As a sever I am experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. I take pride in all I do and who I talk to and treat everyone the way I wish to be treated. I have guest leaving happy and thinking about when they will return.
Overview
16
16
years of professional experience
Work History
Assistant
Hometown Ohio Tattoo
01.2022 - Current
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greet guests in with friendliness and professionalism.
- Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Help maintain a clean shop at all times for employees and their guest
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Help with any errands needing done to keep the employees from needing to stop or leave to get something they may need
Server
Travel Center of America Bob Evans
10.2016 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Dennys Restaurant
04.2009 - 07.2016
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Improved dining experience by providing prompt, attentive service to guests.
Education
High School Diploma -
Liberty Union
Baltimore, OH06-2007
Skills
- Fast learner
- Time management
- Skilled in digital tools
- Attention to detail
- Data entry
- Efficient file tracking
- Basic mathematics
- Schedule and calendar management
- Event organization
- Schedule coordination
- Meeting scheduling
- Calendar management
- Decision-making
- high-speed typing skills
Timeline
Assistant
Hometown Ohio Tattoo
01.2022 - Current
Server
Travel Center of America Bob Evans
10.2016 - 05.2024
Server
Dennys Restaurant
04.2009 - 07.2016
High School Diploma -
Liberty Union
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