Carrie Barb
Seaside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service
Goodwill
Seaside, CA
03.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Provided ongoing guest service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Caregiver
Ihss
Marina, CA
04.2018 - 06.2021
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Cashier
Austinos Patisserie
Monterey , CA
03.2016 - 06.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
San Castle Inn
Seaside , CA
11.2015 - 06.2016
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Ged -
Monterey Adult School
Monterey, CA 08.2021 - Current
Skills
Retail store support
Strategic sales knowledge
Money handling abilities
Sales expertise
Customer and client relations
Organization skills
Technical Support
Scheduling
Telephone skills
Time management
Verbal and written communication
Performance improvement
Timeline
Customer Service
Goodwill
03.2022 - Current
Ged -
Monterey Adult School
08.2021 - Current
Caregiver
Ihss
04.2018 - 06.2021
Customer Service Cashier
Austinos Patisserie
03.2016 - 06.2018
Receptionist
San Castle Inn
11.2015 - 06.2016