Carrie Bates
East Peoria,IL
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, management, and problem-solving. Reliable and adaptable, ready to join a team where I can utilize my current skill set and expand my knowledge withing the company.
Overview
25
25
years of professional experience
1
1
Certification
Work History
FCP Operations Coordinator
Monster Jam, Feld Entertainment Inc.
01.2025 - 06.2025
- Traveled with Monster Jam Tour for the 2025 season requiring adapting to a new location weekly. Flexibility, extensive job knowledge, organizational skills, and a strong teamwork mindset was essential in producing an unforgettable experience for the fans.
- Coordinated project schedules and timelines, ensuring vendor booths, merchandise and all food and retail operations were prepared for 5-7 shows over a weekend.
- Managed vendor relationships to optimize service quality and cost-effectiveness.
- Ensured accurate pricing and displays to meet high company standards.
- Programmed and distributed POS systems to retail and food vendors.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between Show and FCP departments .
- Assisted FCP Manager with inventory and distribution.
Certified Nursing Assistant
Snyder Village Assisted Living Center
04.2024 - 12.2024
- Provided compassionate care and support to residents, enhancing their daily living experiences.
- Developed and maintained positive relationships with residents and families, fostering a supportive community environment.
- Monitored changes in residents' health conditions, reporting significant observations to the nursing staff promptly.
- Assisted residents with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Employed time management skills to prioritize tasks effectively, such as assistance with ADLs, adhering to exercise schedules, and mealtimes, without compromising patient care quality.
- Prepared medication doses accurately for residents to self administer. Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Position also worked in Assisted Living Memory Care Unit, requiring addition patience and kindness when aiding the residents.
CNA
Hopedale Medical Complex
02.2024 - 04.2024
- Assisted with personal hygiene tasks and other ADLs, promoting dignity and respect for all patients.
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient progress accurately, maintaining compliance with healthcare protocols and HIPAA.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels and reported changed to nursing staff for timely intervention.
- Position included IV removal and implementation of proper dressing.
- Responsible for specimen collection and lab delivery for nursing staff.
Certified Nursing Assistant, Video Safety Officer
Adventist Health Medical Center
04.2022 - 04.2023
- Provided efficient, knowledgeable and thorough care at patient centered facility, where excellent time management, teamwork and multitasking skills were a must.
- Responsible for vitals, assisting patients with ADLs, and performing total care while ensuring patient comfort and dignity.
- Maintained cleanliness and general upkeep of patient rooms and workarea.
- Utilized EPIC EMR program to diligently and accurately document patient records abiding by HIPAA regulations.
- Promoted patient safety by adhering to infection control, biohazard protocols and guidelines.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments. Notified nursing staff if any changes.
- Responsible for collection of specimens and lab delivery for nursing staff.
- Additionally, worked as Video Safety Officer who remotely observed patients who were a fall risk or a danger to self or others. Position required strict focus to detail and rapid communication with nursing staff to ensure patient safety.
- Position allotted shifts in other departments providing additional experience in Postpartum.
Table Games Dealer
Tachi Palace Hotel and Casino
09.2018 - 09.2019
- Promoted customer retention and satisfaction by encouraging a fun gaming environment, while simultaneously maintaining attentive focus thus ensuring game security, adherence to rules, and fair game play.
- Assured correct betting and dispersal of house funds, balanced currency throughout shift and at close to secure accurate receipt.
Food & Beverage Supervisor
Tachi Palace Hotel & Casino
01.2015 - 09.2018
- Managed a team of 40+ employees promoting teamwork and a positive work environment.
- Maintained positive relations between local tribal governments, oversaw and upkeep federal gaming policies.
- Ensured guest satisfaction by mitigating any concerns.
- Responsible for inventory and ordering, scheduling and training.
- Led team meetings to communicate goals, motivate staff, and foster a collaborative work environment.
- Implemented cleanliness protocols, advocated safe food handling procedures, oversaw side-work completion, safety and maintenance routines.
- Coordinated special events, collaborating with multiple departments to ensure seamless execution.
Area Manager
Brook’s Ranch Industries
06.2010 - 11.2014
- Led regional operations, enhancing process efficiencies and improving overall productivity across multiple locations.
- Managed cross-functional teams, fostering collaboration to achieve organizational objectives and enhance customer satisfaction.
- Oversaw ordering, inventory, remittance of purchase orders, as well as development of policy and procedures.
- Worked alongside human resources with regards to new hire selection and paperwork, including W-4 and I-9, as well as orientation and new hire training.
- Performed all ordering, pricing and inventory for retail store.
- Approved scheduling, safety standard and OSHA regulation implementation, ensured safe food handling procedures and employee safe food handling documentation.
- Exhibited excellent and effective vendor communication.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Interpretive Park Ranger
National Park Service
03.2002 - 10.2004
- Organized and developed educational programs and presentations for a variety of visitors from around the world in order to enhance visitor engagement and understanding of park ecology.
- Responsible for regular safety checks amongst staff and maintenance and overall upkeep of medical supplies.
- Supervised visitor center sales staff, inventory and purchasing, and purchasing remittance.
Park Ranger
US Army Corps. Of Engineers
02.2000 - 03.2002
- Development of public water sports safety and recreational programs, as well as creation and implementation of classroom and school presentations.
- Organized and hosted onsite education programs about local ecosystems and conservation efforts for schools across California.
- Position required extensive travel for work and training, for which travel booking skills were essential along with careful expenses remittance.
- Coordinated large events such as National Public Lands Day, which required working with vendors and accommodating large public attendance.
- Led volunteer initiatives, fostering community involvement in park stewardship and resource management.
- Responsible for creating educational displays in recreational sites, and patrolling recreational areas to ensure policy and safety regulations. Maintained positive relations with contracted companies, concessionaires and park visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
Education
Nursing Prerequisites -
College of The Sequoias
Visalia, CA12-2022
B.A. - In Progress
Fresno State University
Fresno, CA12.2007
CNA -
Fresno Nursing Assistant Training Academy
Fresno, CA06-2021
A.A. - undefined
Reedley College
Reedley, CA12.2004
Skills
- Scheduling management
- Ordering and Inventory
- Customer invoicing
- Logistics coordination
- Conflict mediation
- Quality assurance and control
- Vendor engagement
- Quality assurance
- Customer relations
- Proficient inEpic, Microsoft Word, Excel, Outlook, Teams
Certification
- CNA- Nursing Assistant Training Academy, Fresno, CA 2021
- BLS- American Heart Association 2021
- Table Games Dealer- UCDS 2018
- Management Excellence Course 2017
- Interpersonal Communication Course 2017
- Forklift Certification 2025
LANGUAGES
English
Spanish (In Progress)
Moderate ASL
Timeline
FCP Operations Coordinator
Monster Jam, Feld Entertainment Inc.
01.2025 - 06.2025
Certified Nursing Assistant
Snyder Village Assisted Living Center
04.2024 - 12.2024
CNA
Hopedale Medical Complex
02.2024 - 04.2024
Certified Nursing Assistant, Video Safety Officer
Adventist Health Medical Center
04.2022 - 04.2023
Table Games Dealer
Tachi Palace Hotel and Casino
09.2018 - 09.2019
Food & Beverage Supervisor
Tachi Palace Hotel & Casino
01.2015 - 09.2018
Area Manager
Brook’s Ranch Industries
06.2010 - 11.2014
Interpretive Park Ranger
National Park Service
03.2002 - 10.2004
Park Ranger
US Army Corps. Of Engineers
02.2000 - 03.2002
A.A. - undefined
Reedley College
Nursing Prerequisites -
College of The Sequoias
B.A. - In Progress
Fresno State University
CNA -
Fresno Nursing Assistant Training Academy