Carrie Benton
Dallas,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
Certification
Work History
Technical Support Engineer
Novatech
02 2023 - 12 2023
- Delivered exceptional customer service by actively listening to client concerns and empathizing with their frustrations before offering appropriate solutions.
- Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
- Resolved complex software and hardware issues for clients, enhancing their overall experience.
- Managed high-pressure situations with professionalism, effectively addressing urgent customer concerns while maintaining composure.
- Balanced competing priorities effectively, managing multiple open cases simultaneously while maintaining attention to detail and a commitment to quality service delivery.
- Maintained response times to support business continuity.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Networking Specialist - Computer Science
Chattahoochee Technical College
05.2019
Skills
- Expert level of customer service
- Hardware and software installation, maintenance, and troubleshooting
- Active Directory account creation and management
- Microsoft Office administrator skilled in O365, Exchange, Sharepoint, OneDrive, and AAD
- VPN installation, configuration, and troubleshooting
- Virus and malware monitoring and removal
- New user setup in applications and devices
- Utilizes diagnostic tools to determine root cause analysis
- Task management skills, including prioritizing client issues based on SLA parameters
- Adapts to changing circumstances and evolves as needed to challenges
Certification
- CCENT
- Networking Specialist
- Network Administrator
- Hardware Repair
- Computer Science Associates Degree
Timeline
Technical Support Engineer
Novatech
02 2023 - 12 2023
Networking Specialist - Computer Science
Chattahoochee Technical College
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