Carrie Berlin

• Supervise, lead and facilitate two and three-week training classes while managing and tracking associates time, performance and attendance for the duration of training
• Evaluate each associates performance by completing monthly audits and tracking reporting
• Schedule meetings with associates to provide encouragement, coaching and feedback to ensure development
• Create, schedule, and facilitate monthly refresher trainings
• Maintain and update monthly Excel trackers for the service line
• Tracked daily/monthly Call Miner performance and provides coaching to associates
• Act as a “go to” for associates who have questions and or concerns regarding KPMs or other monthly goals
• Recognize and encourage great work by sending “Shout Out” emails to the service line highlighting the associates that demonstrate exceptional work as well as awarding applause points
• Work to help create a fun and positive work environment

• Carefully completed accurate annual reviews and reviewed with staff

• Processing multiple orders from healthcare providers for DME, Oxygen, CPAP and nebulizer equipment
• Work with physician’s office to obtain correct documentation to ensure insurance coverage
• Managing time, prioritizing task and multitasking to ensure day to day and end of month deadlines are met
• Scheduling and directing the companies Respiratory Therapist and Drivers
• Prepare proper paperwork for associates to ensure all required
documentation and consent forms are submitted and scanned in with completed orders
• Greet patients in office, provide patients information on company products