Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Beveridge

Fort Collins,CO

Summary

Customer-focused professional with a background in customer service roles. Known for providing detailed client support while maintaining high levels of customer satisfaction. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks. background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Supply Chain Specialist

Otter Products
Fort Collins, CO
08.2022 - Current
  • Work cross-functionally with teams to effectively analyze, manage inventory, and achieve on-time delivery to ensure customers receive a positive experience.
  • Problem-solve logistical challenges to enhance customer satisfaction.

Sales Operations Specialist

Otter Products
Fort Collins, CO
09.2012 - 08.2022
  • Collaborate with Sales and account owners to plan, review, and analyze current and future projects.
  • Work closely with internal teams to ensure customer expectations are met.

Customer Service Representative

Otter Products
Fort Collins, CO
06.2012 - 09.2012
  • Resolved customer complaints promptly and efficiently by supporting warranty claims to maintain customer satisfaction. Assisted customers with new orders, and facilitated them when needing to make a return.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Gallegoes Sanitation
Fort Collins, CO
12.2005 - 09.2010
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Restaurant Server

Marvelous mugs
Moosic, PA
01.2001 - 01.2003
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Taking accurate orders, and ensuring special requests are met.
  • Managing multiple tables and prioritizing tasks during busy hours.

Banquet Server

Best Western Hotel
Wilkes-Barre, PA
09.1998 - 09.2001
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Associate of Arts - Business Management

Luzerne County Community College
Nanticoke, PA
05-2000

Skills

  • Customer service
  • Communication
  • Multitasking
  • Time management
  • Problem solving
  • Teamwork
  • Adaptability
  • Attention to detail

Certification

Massage Therapy, Yoga, Meditation, and Reiki Teacher Certified. Continuing to grow myself each day to be the best version of myself.

Timeline

Supply Chain Specialist

Otter Products
08.2022 - Current

Sales Operations Specialist

Otter Products
09.2012 - 08.2022

Customer Service Representative

Otter Products
06.2012 - 09.2012

Customer Service Representative

Gallegoes Sanitation
12.2005 - 09.2010

Restaurant Server

Marvelous mugs
01.2001 - 01.2003

Banquet Server

Best Western Hotel
09.1998 - 09.2001

Associate of Arts - Business Management

Luzerne County Community College

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