Carrie Bishop
Troutville,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support, new hire onboarding and orientation, HR tasks and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Community Based Care LLC DBA Its About Time
2023.07 - Current
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Administrative Assistant
Its About Time, Inc.
2017.01 - 2023.07
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Screened visitors and issued badges to maintain safety and security.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Managed complex schedules for conference room bookings ensuring that everyone had access to the necessary resources for meetings.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Proved successful working within tight deadlines and a fast-paced environment.
Salon Coordinator
The Hair Co.
2021.06 - 2022.07
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Delegated workplace responsibility to appropriate staff.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Demonstrated and explained use of different beauty products to educate customers.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Scheduled onsite and offsite makeup appointments for clientele.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Sanitized makeup tools to avoid spread of infection.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.LANZA HAIR SHOW IN LAS VEGAS, FEB. 2022.
Education
GED -
Lord Botetourt High School
Daleville, VA05.2012
Skills
- Data Entry
- Document and File Management
- Computer Skills
- Fast Learner
- Office Equipment Operation
- Record preparation
- Appointment Scheduling
- Meeting participation
- Records Management Systems
- Multi-Line Telephone Systems
- Inventory Management
- Records Management
- Clerical Support
- Spreadsheet tracking
- Attendance record management
- Mail distribution
- Reception oversight
- Spreadsheet development
- Customer Relations
Certification
- Medication Administration
- CPR/FA
- Bloodborne Pathogens
- HCBS
- Fraud Waste & Abuse
- Fatal Seven
- NCI+ (Non-Crisis Intervention
- GER (General Incident Report)
- Hair Extension (Install and Removal)
- Makeup Artist
Additional Information
Has experience working with adults with ID & DD in a group day program setting. Completed tasks such as skill building, as well as health and safety supports. Currently a back up Sponsored Residential Provider. Additional experience with office and administrative tasks, as well as hiring, onboarding, orienting, and training new hires to ensure compliance.
Timeline
Administrative Assistant
Community Based Care LLC DBA Its About Time
2023.07 - Current
Salon Coordinator
The Hair Co.
2021.06 - 2022.07
Administrative Assistant
Its About Time, Inc.
2017.01 - 2023.07
GED -
Lord Botetourt High School
- Medication Administration
- CPR/FA
- Bloodborne Pathogens
- HCBS
- Fraud Waste & Abuse
- Fatal Seven
- NCI+ (Non-Crisis Intervention
- GER (General Incident Report)
- Hair Extension (Install and Removal)
- Makeup Artist
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