Carrie Bliss

San Diego,California

Summary

Dynamic and results-driven professional with extensive experience in managing IP operations, software tools, and technology solutions for Intellectual Property departments. Expertise in translating needs into actionable software requirements, workflow capacity assessments, and ensuring tools align with business objectives. Proven ability to manage cross-functional teams, drive innovation, and maintain high levels of operational efficiency in fast-paced environments, communicating complex technical concepts to diverse stakeholders and customer success.

Overview

years of professional experience

Work History

Patent Paralegal Manager

Wilson Sonsini

06.2021 - Current

Managed the prioritization of software features based on business value and performed capacity assessments to ensure optimal development reducing the fees and costs to comply with the Information Disclosure Statement requirements by over $75,000 for each utility application
Collaborated with stakeholders, partners, attorneys and operations leaders to stay current on IP software solutions in the marketplace, providing strategic guidance for software procurement and deployment to increase efficiency and reduce costs
Defined product visions, working closely with software engineers and technical teams in review of IP tools and features
Tracked progress in vendor assessments and evaluations to ensure compliance to timelines and cost-efficiency
Developed and maintained a software roadmap, ensuring alignment with departmental goals and continuous improvement of IP operations
Innovated new products, processes and workflow collaboration with vendors using creativity to drive solutions in areas lacking established processes
Managed small to mid-sized projects, overseeing priorities, deadlines, and deliverables to ensure successful project execution

Legal Operations Manager

Diversified Management

11.2009 - 06.2021

Directed client relationship management and project development related to high-value investments leading to a 32% reduction in operational costs implementing a cloud-based Customer Relationship Management platform
Performed intellectual property due diligence and contracts ensuring compliance and mitigating risk in transactions and partnerships
Monitored and reported on software-related KPIs, ensuring alignment with business objectives and operational efficiency
Collaborated cross-functionally with procurement, facilities, finance, human resources, and compliance teams to streamline contract processes and end-to-end contract operations and vendor agreements with limited supervision

Senior Legal Specialist

Qualcomm Incorporated

12.2004 - 11.2009

Assisted 40+ attorneys to prepare, file, and prosecute U.S
And PCT patent applications through USPTO and Patent Center, including provisional, non-provisional, PCT applications, petitions, formal documents, assignments, information disclosure statements, and responses to office actions through USPTO and Patent Center in a fast-paced environment
Managed U.S
And foreign patent prosecution, coordinating with internal teams, outside counsel, and international law firms to meet deadlines and respond to office actions
Led paralegal training program, developing best practices and job aids to enhance efficiency and accuracy within the IP department
Monitored and maintained docket reports, ensuring timely completion of filings and legal deadlines

Education

Master of Arts - Organizational Management & Behavior

Alliant International University

San Diego, CA

Bachelor of Science - Education & Human Services

Southern Illinois University

Carbondale, IL

Naval Justice School - ABA-Approved Paralegal Studies

Skills

Advanced Microsoft Office Suite
IP Software Solutions and Tool Management (Max-IDS)
Product Roadmap Development
Key Performance Indicators (KPIs) Monitoring
Process Design & Dashboard Development
Strategic Innovation & Cost Efficiency

IP Lifecycle Process Optimization
Data Analysis & Reporting
Patent Center & USPTO
WIPO PCT
AI tools (ChatGPT, LegaAI)

Personal Information

Title: Customer Success Manager

Timeline