Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Carrie Blosser

Customer Service Rep.
Lima,OH

Summary

Dynamic individual with hands-on experience in Hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Howard Johnson's Enterprises
Lima, Ohio
06.2024 - Current
  • Organized tables according to customer preferences.
  • Greeted guests in a friendly and professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Attended team meetings regularly to discuss operational issues.
  • Received payment from customers and processed transactions accurately.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Maintained positive relationships with vendors to ensure quality products were received at competitive prices.
  • Kept accurate records of sales figures for each day's business.
  • Performed opening and closing duties as assigned by management.
  • Restocked supplies as needed throughout shift.
  • Handled incoming calls, answered questions, and responded to complaints promptly.
  • Resolved customer disputes in a timely fashion.
  • Provided training support for new hires within the hospitality team.
  • Enforced safety regulations among staff members.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Computed bills, collected payments and made change for guests.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Input and confirmed reservations for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Issued room keys and escort instructions to bellhops.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Server

Cracker Barrel Restaurant
Lima, OH
02.2024 - 03.2025
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.

M.O.T

Millineum water and grounds
Winter Garden, FL
07.2014 - 09.2016
  • Operated equipment and machinery according to safety guidelines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained records of work completed and materials used for each job.
  • Assisted in setting up traffic control devices at construction sites.
  • Investigated complaints from motorists or pedestrians about unsafe or unprofessional conduct by traffic controllers.
  • Coordinated with public works departments in order to obtain permits for roadside operations.
  • Monitored roadway conditions and provided updates to senior management as needed.
  • Facilitated communication between contractors, vendors, suppliers, subcontractors and other relevant parties involved in the project.
  • Collaborated with other departments such as engineering and maintenance to ensure smooth flow of traffic around construction sites.
  • Maintained accurate records of all equipment utilized by traffic control personnel.
  • Provided guidance to staff in the event of any emergency situation requiring immediate action.
  • Resolved conflicts between contractors, drivers, pedestrians and other stakeholders.
  • Reviewed daily reports from traffic controllers regarding incident management and road closures.
  • Organized and supervised the work of a team of traffic controllers.
  • Assisted in training new employees on proper procedures for setting up detours and barricades.
  • Managed inventory levels of supplies needed for successful completion of projects within budget constraints.
  • Conducted regular inspections to ensure that safety protocols were followed onsite.
  • Arranged for additional staffing when necessary during periods of high volume or peak activity.
  • Evaluated existing processes used by the department and recommended improvements where necessary.
  • Ensured compliance with applicable laws, regulations and guidelines related to traffic control.
  • Prepared weekly schedules for all assigned personnel ensuring adequate coverage at all times.
  • Coordinated with local law enforcement agencies to provide safe passage for vehicles through construction areas.
  • Drafted written reports summarizing activities completed by traffic control personnel.
  • Developed and implemented traffic control plans for construction sites.
  • Responded promptly to customer inquiries concerning current or potential delays due to roadwork projects.
  • Set up and maintained traffic control closures for crews working alongside public right-of-way.
  • Operated trucks to transport materials and equipment to job site within schedule requirements.
  • Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
  • Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
  • Consulted to coordinate field training on and off job sites.
  • Created traffic control plans for difficult areas to maintain public and coworker safety.
  • Prepared work orders for repair, maintenance, or changes in traffic systems.
  • Compiled traffic data into informational diagrams and written reports for uses.
  • Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
  • Analyzed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow.

Education

Bachelor of Arts - Digital Media Marketing And Communications in Film

Full Sail University
Winter Park, FL
10-2027

GED -

Ohio Educational
Marysville, OH
12-2021

Skills

  • Digital marketing
  • Content creation
  • Social media management
  • Customer service
  • Data analysis
  • Visual storytelling
  • Team collaboration
  • Project management
  • Effective communication
  • Appointment setting
  • Listening skills
  • Scheduling
  • Multi-line phone systems
  • Task delegation
  • Work prioritization
  • POS systems
  • Front desk oversight
  • Call management
  • Effective planning
  • Documentation and recordkeeping
  • Attention to detail
  • Multitasking and organization
  • Conflict management
  • File management
  • Hospitality services
  • Word processing
  • Time management
  • Cultural sensitivity
  • Membership processing
  • Correspondence management
  • Data entry
  • Inbound call management
  • Confidentiality
  • Maintaining cleanliness
  • Payment verification

Affiliations

  • I enjoy fishing and nature walks as well as watching football , I am a artist as well and i have a passion for film and photography!

Certification

  • I am servesafe certified as well as Matintenance of Traffic certified .

Timeline

Front Desk Assistant

Howard Johnson's Enterprises
06.2024 - Current

Server

Cracker Barrel Restaurant
02.2024 - 03.2025

M.O.T

Millineum water and grounds
07.2014 - 09.2016

Bachelor of Arts - Digital Media Marketing And Communications in Film

Full Sail University

GED -

Ohio Educational

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Carrie BlosserCustomer Service Rep.