Carrie Bolenbaugh
Carlisle,IN
Summary
Accomplished Direct Support Professional and Shift Supervisor with a proven track record at Developmental Services Inc and Carlisle Plaza. Expert in client support and crisis management, enhancing quality of life for individuals with disabilities and improving customer satisfaction rates. Skilled in compassionate caregiving and team collaboration, consistently achieving beyond set goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Developmental Services Inc
03.2020 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Shift Supervisor
Carlisle Plaza
12.2012 - 11.2020
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Education
Diploma -
Sullivan High School
Sullivan, IN05.2015
Skills
- Time management
- Behavior redirection
- Client support
- First aid and safety
- Behavioral management
- Medication administration
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Relationship building
- Direct patient care
- Transportation
- Health and safety requirements
- Patient care
- Appointment scheduling
- Team collaboration
- Social skills development
- Crisis management
- Patient management
- Progress documentation
- Customer service
Certification
- CPR
- HOME HEALTH AID
Timeline
Direct Support Professional
Developmental Services Inc
03.2020 - Current
Shift Supervisor
Carlisle Plaza
12.2012 - 11.2020
Diploma -
Sullivan High School
Similar Profiles
Tina WheelerTina Wheeler
Early Intervention Service Coordinator at Blue Peaks Developmental ServicesEarly Intervention Service Coordinator at Blue Peaks Developmental Services
XZandra CoulsbyXZandra Coulsby
Direct Support Professional at Mountain Valley Developmental ServicesDirect Support Professional at Mountain Valley Developmental Services
Sonya Donaldson-Bates, LCSWSonya Donaldson-Bates, LCSW
Clinical Supervisor, Emergency Services Program at Henrico Area Mental Health and Developmental ServicesClinical Supervisor, Emergency Services Program at Henrico Area Mental Health and Developmental Services
Melissa HarmonMelissa Harmon
Social Sciences Teacher at Nicholas County SchoolsSocial Sciences Teacher at Nicholas County Schools
Patty HornPatty Horn
High School/Junior High School Teacher at Northeast School CorporationHigh School/Junior High School Teacher at Northeast School Corporation