Carrie Braniff
Elizabeth,WV
Summary
A dynamic professional with a proven track record at State Farm, adept in leveraging analytical and logical thinking to enhance client relations and achieve significant improvements in customer satisfaction. Skilled in problem-solving and relationship building, consistently exceeding goals through strategic business development and exceptional service support.
Overview
19
19
years of professional experience
Work History
Agent Sales Team Member
State Farm
05.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Developed new business and managed new and existing clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Reviewed and executed confidential documents, contracts and disclosures.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
Accounting Specialist
Morrison Incorporated
09.2023 - 03.2024
- Contacted customers to immediately find resolutions for escalated issues.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained integrity of general ledger and chart of accounts.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
Application Consultant
Software Systems Inc
04.2020 - 08.2022
- Resolved complex technical issues, ensuring seamless application performance and functionality for end users.
- Conducted comprehensive requirement analysis to identify gaps in current systems and propose effective solutions.
- Provided exceptional post-implementation support, addressing any lingering concerns or issues promptly for lasting client satisfaction levels.
- Developed strong relationships with clients, fostering long-term partnerships for continued project success.
- Communicated with clients on consistent basis to achieve requirements.
- Led training sessions for end-users to ensure a smooth transition to new applications and systems.
- Played a crucial role in successful client engagements by offering timely expertise and insightful recommendations during critical project phases.
- Optimized existing applications by conducting thorough assessments and recommending necessary improvements.
- Supported sales efforts through the creation of compelling product demonstrations showcasing unique features and benefits.
- Participated in design and planning exercises for future software rollouts.
- Delivered support training to help customers learn key features of applications.
- Guided team in layout modifications to improve functionality.
- Analyzed work to generate logic for new systems, procedures and tests.
- Assessed clients' current software capabilities and business needs to identify any deficiencies.
- Provided software recommendations to assist clients in meeting business objectives.
Customer Support Specialist
Complete Systems Support Inc
08.2015 - 04.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
Chief Tax Deputy
Wirt County Sheriff
04.2006 - 08.2015
- Coordinated with departments to gather necessary financial information.
- Collaborated with team members to ensure accuracy of tax calculations.
- Maintained confidentiality of sensitive financial information.
- Contributed to successful audits by compiling accurate financial data.
- Assisted in preparation of tax notices to inform stakeholders of due obligations.
- Improved internal controls within the department by identifying areas of risk exposure related to employee actions or system deficiencies.
- Maintained detailed records of all audits, examinations, and investigations conducted to ensure the ongoing integrity of the Tax Deputy''s office''s operations.
- Achieved a high level of taxpayer satisfaction by addressing concerns promptly and courteously while maintaining strict adherence to established policies and procedures.
- Provided expert testimony during court proceedings involving disputed tax assessments or other contentious matters involving the Tax Deputy''s office''s activities or decisions.
- Assisted taxpayers in understanding their rights and responsibilities under applicable tax laws, fostering voluntary compliance through clear communication.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
- Adhered to legal requirements by performing office, home, and employment visits.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Conducted investigations into violations and other allegations.
- Supervised offenders to reduce risk to community.
- Screened offender referrals and completed intake interviews and paperwork.
- Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
- Handled up to 20 full-cycle caseloads per month.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
- Promoted a culture of accountability among offenders by setting clear expectations for behavior and promptly addressing violations when necessary.
- Completed reports on behalf of court and associated legal entities.
- Performed routine home inspections and drug tests for offenders on home confinement.
Education
No Degree - Accounting And Finance
West Virginia University At Parkersurg
Parkersburg, WVSkills
- Positive attitude
- Sales closing
- Internet savvy
- Organizational skills
- Documenting information
- Critical thinking
- Persuasive speaking
- Recordkeeping proficiency
- Schedule management
- Technical support
- Resolving customer issues
- Adaptability and flexibility
- Client relations
- Analytical and logical thinking
Timeline
Agent Sales Team Member
State Farm
05.2024 - Current
Accounting Specialist
Morrison Incorporated
09.2023 - 03.2024
Application Consultant
Software Systems Inc
04.2020 - 08.2022
Customer Support Specialist
Complete Systems Support Inc
08.2015 - 04.2020
Chief Tax Deputy
Wirt County Sheriff
04.2006 - 08.2015
No Degree - Accounting And Finance
West Virginia University At Parkersurg
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