Hi, I’m
Carrie Breitenbach
Cincinnati,OH
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Summary
Experienced Administrative and Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
I'm successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized and dependable.
I'm seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
years of professional experience
1
Certificate
Work History
The Law Offices of Blake R. Maislin, LLC
Administrative Assistant/Receptionist
06.2021 - 01.2024
Job overview
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Trihealth
Medical Assistant
10.2020 - 08.2021
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Astoria Place of Silverton
Administrative Assistant
12.2019 - 08.2020
Job overview
- Schedule care conference's, answer multi-line phones, order office supplies, distribute resident funds/cashier, make deposits to BOM, #1 contact to guests, family and vendors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Columbia Hyundai
Cashier/Customer Service Representative
01.2019 - 06.2019
Job overview
- Manage the loaner vehicles and schedules
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Robert Half
Medical Assistant
11.2017 - 01.2019
Job overview
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Healthspan
Administrative Assistant
08.2013 - 04.2017
Job overview
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Served as central point of contact for all outside vendors needing to gain access to the building
- Supplied key cards and building access to employees and visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Successfully answering and routing 200 plus multi-line phone system, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Crown Services
Medical Assistant
10.2010 - 06.2013
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
The Christ Hospital/Ohio Heart
Medical Assistant
08.2008 - 05.2010
Job overview
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
Health Care Professionals
Medical Assistant
10.2005 - 06.2007
Job overview
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Institute of Technology, Modesto, CA
Associate from PROFESSIONAL MEDICAL ASSISANT
01.2005
Skills
- Phlebotomy
- Patient-Focused Care
- HIPAA Compliance
- Indirect Patient Care
- Patient Scheduling
- Procedure Assistance
- Medical Terminology
- Inventory Management
- Payment Collection
- Medical Office Administration
- Patient Flow Management
- Patient Care Coordination
- Immunization Administration
- Professionalism and Ethics
- Electronic Medical Records
- Reliable Team Player
- Complex Problem-Solving
- EMR / EHR
- Legal administrative support
- Administrative skills
- Organization and Time Management
- Organizational Skills
- Data Entry
- Time Management
- Good Telephone Etiquette
- Relationship Building
- Active Listening
- Social Perceptiveness
- Supervision and leadership
Certification
Driver's License, 10/01/22, 10/01/26
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/Receptionist
The Law Offices of Blake R. Maislin, LLC
06.2021 - 01.2024
Medical Assistant
Trihealth
10.2020 - 08.2021
Administrative Assistant
Astoria Place of Silverton
12.2019 - 08.2020
Cashier/Customer Service Representative
Columbia Hyundai
01.2019 - 06.2019
Medical Assistant
Robert Half
11.2017 - 01.2019
Administrative Assistant
Healthspan
08.2013 - 04.2017
Medical Assistant
Crown Services
10.2010 - 06.2013
Medical Assistant
The Christ Hospital/Ohio Heart
08.2008 - 05.2010
Medical Assistant
Health Care Professionals
10.2005 - 06.2007
Institute of Technology
Associate from PROFESSIONAL MEDICAL ASSISANT
Driver's License, 10/01/22, 10/01/26
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