Carrie Briley
Human Resource Professional
Orange Park,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
24
24
years of professional experience
Work History
Realtor
Keller Williams First Coast Realty
01.2020 - Current
- Compared recently sold area properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
Human Resource Manager
Auditmacs
05.2016 - 08.2018
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Distributed employee engagement surveys to identify areas of improvement.
Attendance Manager
AT&T
01.2015 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Manager
AT&T
01.2000 - 08.2015
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Education
Master of Science - Human Resource Management
Colorado State University - Pueblo
Pueblo, CO 05.2001 -
Skills
Corrective Action Planning
Leadership Development
Legal Compliance
Employee Engagement
Recruitment
Performance Assessment
New Employee Orientation
Employee Handbook Development
Succession Planning
Microsoft Office Proficiency
Timeline
Realtor
Keller Williams First Coast Realty
01.2020 - Current
Human Resource Manager
Auditmacs
05.2016 - 08.2018
Attendance Manager
AT&T
01.2015 - 08.2016
Master of Science - Human Resource Management
Colorado State University - Pueblo
05.2001 -
Sales Manager
AT&T
01.2000 - 08.2015