Dynamic Leader with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experience and optimizing performance.
Managed all aspects of a 17 m annual- volume retail store, leading a team of up to 125 associates 9 supervisors and 4 assistant managers to consistently exceed sales and profit goals.
Hired trained and developed a high performing management team, resulting in 3 assistants to store managers 4 supervisors to assistant and 21 employees into supervisors. Currently the lowest attrition in the district.
Opened the #1 new store in the company 2017,setting corporate benchmarks for sales and operational excellence.
Achieved most improved shrink reduction in the district 2025,driving profitability through strong loss prevention initiatives and team accountability.
Recognized as best in district for fund raising and customer credit programs, outperforming peers.
Oversaw full P&L management, payroll allocation, scheduling and expense controls to ensure profitability.
Directed operations across 5 different high volume stores, leading teams of up to 100 people multiple supervisors and assistant managers.
Opened 4 new stores building teams from scratch, establishing operational processes, and ensuring successful grand openings.
Received 3 CEO awards for outstanding leadership, operational impact and overall performance.
Selected as the districts training store for all new managers, providing onboarding, coaching, and leadership development to prepare them for success in their own stores
Oversaw all store operations including inventory management, merchandising, and customer service, ensuring compliance with policies and procedures to ensure profitable sales.
Managed 3 different locations to include opening a new store that did 4 million dollars above plan the first year.
Recruited, trained and managed a high performing team, fostering a positive work environment with a low attrition rate.