Carrie Bruneck
San Marcos,CA
Summary
Performance-driven professional offering natural leadership talent and advanced team-building abilities developed over 10 years of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume medical needs. Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Palomar Hospital Medical Group
09.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Verified insurance eligibility and coverage for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Provided excellent customer service to patients and medical staff.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
Key Carrier
Stater Bros Market
09.2017 - Current
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols
- Managed cash drawer drops and prepared daily bank deposits
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution
- Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills
New Patient Coordinator
The Neurology Center
07.2015 - 04.2016
- Obtained and accurately entered demographic, clinical, and financial data into computer system
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
- Answered telephone promptly and politely provided information and assistance
- Identified insurance payer sources and verified insurance coverage
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles
- Coordinated expediting and scheduling of tests, procedures, and consultations with other departments
Medical Referral Specialist
Coastal Pain & Spinal Diagnostics
10.2011 - 10.2014
- Followed established guidelines and procedures
- Completed assigned tasks with little or no supervision
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Reviewed incoming orders and assigned work to maintain demanding schedule
- Accepted accountability for and completion
Medical Front Office Receptionist
Pacific Pain Medicine
03.2007 - 03.2011
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Processed requests for records from outside sources
- Answered incoming calls and forwarded calls to appropriate destinations
- Prepared for next day's patients by pulling charts and making confirmation calls
- Issued intake and new patient forms, office policies, and legally-required documents
- Reviewed and correctly recorded receipts of patient payments
- Scanned and filed patient information into medical records
- Greeted patients and families
- Balanced drawers and managed petty cash usage
- Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office
Education
High School Diploma -
Esperanza High School
Anaheim, CASkills
- Problem-solving
- Customer Service
- Patient check-in
- Motivation
- Insurance Verification
- Customer relations
- Verbal communication
- Nextgen
- RTS
Timeline
Patient Service Representative
Palomar Hospital Medical Group
09.2021 - Current
Key Carrier
Stater Bros Market
09.2017 - Current
New Patient Coordinator
The Neurology Center
07.2015 - 04.2016
Medical Referral Specialist
Coastal Pain & Spinal Diagnostics
10.2011 - 10.2014
Medical Front Office Receptionist
Pacific Pain Medicine
03.2007 - 03.2011
High School Diploma -
Esperanza High School
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