Carrie Bunn
Mays Landing
Summary
Skilled in patient assessments and fostering professional relationships, I excelled at Recovery Centers of America by developing supportive environments that empowered individuals on their recovery journey. Leveraging strong verbal communication and advocacy, I enhanced patient satisfaction and trust, significantly contributing to a positive, transformative group dynamic.
Overview
5
5
years of professional experience
Work History
Group Facilitator
Recovery Centers of America
04.2024 - 01.2025
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Coordinated logistical aspects of group sessions including scheduling, materials preparation, and follow-up communications with participants.
- Identified areas in need of improvement and implemented solutions.
Patient Service Representative
Shore Physicians Group
04.2023 - 04.2024
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Recovery Support Specialist/Group Facilitator
Recovery Centers of America
03.2021 - 04.2023
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
Behavior Health Technician
Enlightened Solutions Detox
04.2020 - 02.2022
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Facilitated on-site activities, support groups, and outings for clients.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Searched resident belongings prior to and during stays.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Prepared and submitted daily [Type] reports to management.
- Performed client intake procedures according to internal standards for new admissions.
Education
GED -
Atlantic Cape Community College, Atlantic City, NJ
New Jersey01-2026
Skills
- Intake interviews
- Professional relationships
- Data analysis
- Verbal and written communication
- Patient assessments
- Community resources
- Advocacy
- Assertiveness
- Community outreach
- Meeting facilitation
- Group activity oversight
- Brainstorming
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Group Facilitator
Recovery Centers of America
04.2024 - 01.2025
Patient Service Representative
Shore Physicians Group
04.2023 - 04.2024
Recovery Support Specialist/Group Facilitator
Recovery Centers of America
03.2021 - 04.2023
Behavior Health Technician
Enlightened Solutions Detox
04.2020 - 02.2022
GED -
Atlantic Cape Community College, Atlantic City, NJ
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