Carrie Bylo
Higganum,CT
Summary
Account Support Manager recognized for exceptional productivity and efficient task execution. Expertise in client relationship management, strategic planning, and conflict resolution. Strong communication and teamwork skills fostered seamless collaboration across all company and supplier channels to enhance client satisfaction.
Overview
12
12
years of professional experience
Work History
Account Support Manager
Genuine Parts Company - NAPA
Higganum, Connecticut
07.2020 - 09.2025
- Assisted customers with inquiries and product information related to NAPA Filters and heavy-duty product lines via phone and email.
- Coordinated communication between all NAPA sales channels and HQ to troubleshoot any category-related issues.
- Worked closely with Category Management to review pricing, marketing, and competitive strategies to align with company vision.
- Managed daily account updates and documentation processes related to NAPA Filters' pricing profiles, competitive product changeovers, and sales programs.
- Supported the onboarding of new outside sales representatives with virtual training and continued sales support.
- Maintained accurate records of store and end-user issues and feedback to review with Supplier Business Development Teams.
- Shared weekly sales-out reporting to the Eastern Division regarding weekly performance metrics by line, to identify sales deficits, and promote new products.
- Resolved escalated customer complaints in a professional manner.
- Identified areas of improvement in customer service processes and strategies to streamline solutions across related departments.
- Provided guidance, input, and information to related ASM team members on complex technical problems that required additional assistance.
- Created detailed training materials, sales presentations, and Teams channels for all divisions to utilize across corresponding sales segments.
District Sales Manager
Genuine Parts Company - NAPA
Middletown, Connecticut
09.2013 - 03.2020
- Supported sales-in and sales-out efforts for NAPA Filters and Valvoline in Connecticut, Massachusetts, Rhode Island, and Vermont markets.
- Managed field sales visits to increase filtration and commodity sales through strategic account management, including both light-duty and heavy-duty segments.
- Utilized CRM software to evaluate revenue outcomes and track performance metrics.
- Oversaw inventory levels at all distribution levels to ensure consistent product availability throughout the territory.
- Collaborated with marketing teams to create promotional materials and implement incentive programs.
- Cultivated relationships with Company and Independent NAPA stores to boost customer loyalty, customize sales approaches, and coordinate product training.
- Scheduled account visits with Manufacturer Representatives to address issues and expand business opportunities.
- Serviced large accounts, working to expand business reach and leveraging network connections to penetrate new accounts.
- Participated in trade shows and other promotional events, as required by company policy, showcasing NAPA Filters, Valvoline, and heavy-duty products.
Education
Bachelor of Science -
Colorado State University
Fort Collins, CO01-2004
Skills
- Customer relationship management
- Product expertise
- Data analysis
- Pricing strategy
- Technical support
- Training development
- Effective communication
- Skilled In MS Office, Power BI, QLIK
Timeline
Account Support Manager
Genuine Parts Company - NAPA
07.2020 - 09.2025
District Sales Manager
Genuine Parts Company - NAPA
09.2013 - 03.2020
Bachelor of Science -
Colorado State University
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