Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carrie Calderon

Port Wentworth,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 7 years of experience in office environments. History of improving processes and increasing team efficiency.

Overview

14
14
years of professional experience

Work History

Patient Coordinator

Chatham Orthopaedic Associates
06.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
  • Elevated patient service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.

Dental Receptionist

Dentistry For Children And Adolescents
06.2021 - 12.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.

Order Picker/ Ammunition Manufacturing

Ruag USA
09.2021 - 04.2022
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Organized work to meet demanding production goals.
  • Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
  • Maintained high-quality standards for all manufactured products, ensuring customer satisfaction.
  • Monitored and adjusted machinery to ensure optimal performance, reducing downtime.

Activity Assistant/ Spa and Wellness Receptionist

Shepherd Living
08.2018 - 12.2018
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.

Receptionist

Savannah Auto
10.2016 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
  • Implemented innovative sales strategies that contributed to dealership growth and increased market share.
  • Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Assisted in preparation of title insurance policies and title commitments.

Teacher's Assistant

Little Promise Keepers
08.2010 - 12.2011
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Assisted lead teachers with lesson plan creation and materials development .

Education

GED - General Studies

Altamaha Technical College
Brunswick, GA

Skills

  • Healthcare Industry Knowledge
  • Electronic Records Management
  • Office Administration
  • Multitasking ability
  • Customer Service
  • Patient Care
  • Medical Terminology
  • HIPAA Compliance
  • Payment Collection
  • New Hire Training
  • Critical Thinking Skills
  • Patient documentation
  • Policy compliance
  • Administrative supervision
  • Scheduling
  • Database coordination
  • Organizational standards
  • Follow-up care
  • HIPAA protocol adherence
  • Medical record requests
  • Billing statement processing
  • Payment arrangements & negotiation
  • Insurance verifying
  • Professionalism
  • Patient Advocacy
  • Filing
  • Sensitive information handling
  • Telephone Etiquette
  • Critical Thinking
  • Dependability
  • Detail Oriented
  • Microsoft Office proficiency
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Patient Coordinator

Chatham Orthopaedic Associates
06.2023 - Current

Order Picker/ Ammunition Manufacturing

Ruag USA
09.2021 - 04.2022

Dental Receptionist

Dentistry For Children And Adolescents
06.2021 - 12.2022

Activity Assistant/ Spa and Wellness Receptionist

Shepherd Living
08.2018 - 12.2018

Receptionist

Savannah Auto
10.2016 - 01.2017

Teacher's Assistant

Little Promise Keepers
08.2010 - 12.2011

GED - General Studies

Altamaha Technical College

Similar Profiles

CREATE PROFILE
Carrie Calderon