Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Carpunky

Alton,IL

Summary

Talented Small Business Owner with excellent marketing, customer service and facility oversight skills and more than 13 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

30
30
years of professional experience

Work History

Owner

Carrie Carpunky Photography
11.2010 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Mentored fellow photographers on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.

Retail Merchandiser

Procter & Gamble Co
04.2002 - 04.2012
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Assistant Manager

Bath & Body Works
08.1999 - 02.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Cosmetic Counter Manager

Lancome Cosmetics
04.1995 - 08.1999
  • Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
  • Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
  • Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
  • Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree - Photography/Web Design

Lewis And Clark Community College
Godfrey, IL

High School Diploma -

Roxana High School
Roxana, IL
05.1993

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Management
  • Business Planning
  • Strategic Planning
  • Product branding
  • Sales management
  • Customer Service
  • Driven and Determined
  • Entrepreneurial personality

Timeline

Owner

Carrie Carpunky Photography
11.2010 - Current

Retail Merchandiser

Procter & Gamble Co
04.2002 - 04.2012

Assistant Manager

Bath & Body Works
08.1999 - 02.2001

Cosmetic Counter Manager

Lancome Cosmetics
04.1995 - 08.1999

No Degree - Photography/Web Design

Lewis And Clark Community College

High School Diploma -

Roxana High School

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