Photography, horse racing, thoroughbred industry
Carrie Cataldo
Administrative Specialist III
Georgetown,KY
Summary
Focused Professional with solid administrative support background. Pays attention to details as well as considering larger picture when managing court filing procedures and deadlines. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Administrative Specialist III
Kentucky Horse Racing Commission
08.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Prepared project documents, reports and brochures.
Legal Secretary
Dept. Of Public Advocacy, State Of Kentucky
10.2018 - Current
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Obtained signatures from attorneys for legal documents.
- Organized files for court proceedings.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Received and placed telephone calls to clients and prospective clients.
- Created, indexed, and maintained client binders.
- Screened telephone calls and forwarded to appropriate departments.
- Answered and directed calls using multi-line(5 lines) switchboard. Manages over 75 calls per day.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted with preparation of trial materials and documents for upwards of 3 trials running concurrently.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Planned and organized internal and external events, meetings and conferences.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Developed and maintained filing and retrieval systems.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
Kennel Tech
Scott County Veterinary Clinic
02.2018 - Current
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Handled and cared for up to 35 different clients' animals at one time.
Bartender
Galvins On Main
01.2008 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends. Tends bar for restaurant capacity of over 250 people.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Registration Clerk
Frankfort Regional Medical Center
04.2010 - 07.2012
- Explained form wording to patients to help each understand information required.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted in processing patient payments via cash, checks and credit cards.
- Completed registration paperwork, verifying accurate patient information..
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Updated patient contact information to support accurate electronic medical records.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Coordinated with staff to process registration and insurance paperwork and direct to appropriate departments.
- Entered patient information into payment system accurately for billing purposes.
- Answered patient questions and inquiries regarding registration process and documentation.
- Welcomed as many as 50 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation
- Operated standard office software applications to compile data and prepare information and correspondence
Education
Bachelor of Arts - Photography
Southern New Hampshire University
Hooksett, NH 05.2018 - 06.2021
Skills
Editing and proofreading
undefinedAdditional Information
I'm an extremely hard working, dedicated team player. I'm not afraid to admit when I don't know something and am more than willing to go the extra mile to learn. I'm efficient, organized and customer/client oriented.
Certification
CNP - Certified Notary Public
Interests
References
Hon. Karema Eldahan
Fayette Co. Attorney
(606)269-1010
Hon. Harry Dadds
Retired Attorney
(502)316-3382
Hon. John Cornett
Attorney
(859)221-7409
Sara Carter
University of Kentucky
Martin-Gatton School of Agriculture
(859)559-6710
Timeline
Administrative Specialist III
Kentucky Horse Racing Commission
08.2023 - Current
Legal Secretary
Dept. Of Public Advocacy, State Of Kentucky
10.2018 - Current
Bachelor of Arts - Photography
Southern New Hampshire University
05.2018 - 06.2021
Kennel Tech
Scott County Veterinary Clinic
02.2018 - Current
Registration Clerk
Frankfort Regional Medical Center
04.2010 - 07.2012
Bartender
Galvins On Main
01.2008 - Current
CNP - Certified Notary Public
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