Carrie Cleland
Delaware,OH
Summary
Qualified Assistant Manager with concern for both sides of equation, from residents to owners, with 20 years of experience. Understanding of workplace safety procedures and policies. Dedicated to completing projects on time and versed in all aspects of leasing, marketing, staffing and financial reviews. Strengths include sales skills, critical thinking and ability to communicate with individuals on all levels. Trustworthy and ready to grow while applying diverse experience in any position.
Overview
21
21
years of professional experience
Work History
Caregiver Manager/ Recruiter/ Scheduling
The Key Home Care
10.2021 - Current
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Community Manager
Picerne Real Estate Group
07.2003 - 10.2019
- Managed overall resident relations, resident satisfaction and service deliveries.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Oversaw daily operations, maintenance and administration.
- Provided tours of property and amenities to prospective tenants and owners offering valuable information regarding major features.
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Handled resident complaints and expedited all maintenance requests.
- Contacted and followed up with tenants on renewals.
- Completed 6 new construction projects in 2003-2019
- Monitored common areas for cleanliness and safety.
- Managed highly skilled on-site staff through effective training and motivation.
- Increased occupancy from 0% to 95% meeting occupancy goals set by owners.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVSkills
- New Construction
- Knowledge of leasing and marketing conditions
- Sales and marketing
- Multi-family property management
- Communication skills
- Team building
- Multitasking
- Active listening
- Leadership
- Time management
Timeline
Caregiver Manager/ Recruiter/ Scheduling
The Key Home Care
10.2021 - Current
Assistant Community Manager
Picerne Real Estate Group
07.2003 - 10.2019
High School Diploma -
Las Vegas High School
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