CARRIE COBB
Collierville,TN
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan origination.
Overview
11
11
years of professional experience
Work History
Recruiting Manager
Robert Half
Germantown , TN
12.2021 - 07.2022
- Build matrix of clients and candidates from ground up
- Collaborate with recruiting team to effectively place skilled candidates in new positions
- Market new jobs on various social media websites, LinkedIn, Indeed, RH live page, etc
- Recruit candidates via LinkedIn RPS, SalesForce, cold calling, referrals, and word of mouth
- Successfully developed new business relationship with two clients in first five months
- Effectively work recapture list to regain past clients
- Active in local community chambers and events to successfully build a referral base
- Maintain excellent customer service with placed candidates and clients to continue and develop relationships
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
- Elevated new business opportunities while implementing effective networking strategies.
VP Mortgage Advisor
Pinnacle Financial Partners
Memphis, TN
05.2019 - 12.2021
- Answered calls in a timely manner to help customers with their questions and concerns
- Speak to clients from various backgrounds regarding their individual needs to place in appropriate program submit loans to processing in an efficient manner to meet fast and seamless close dates
- Client concerns and questions about credit scores and how to improve them were addressed by me
- Looked for industry trends on social media and through online sources
- Oversaw the delivery of loans to underwriting team, which resulted in seamless approvals
- Increased customer satisfaction by resolving credit issues
- Referred loans to banking partners to enhance client experience and build stronger relationships with clients attend monthly meetings as well as various training calls to sharpen skills and stay on top of new guidelines served on the board of Memphis Womans Council of Realtors
- Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
Mortgage Advisor
Evolve Bank & Trust Banking Center
Memphis, TN
07.2017 - 07.2019
- Effectively managed pipeline increasing volume worked with processing and underwriting team to meet closing deadlines met with realtor partners weekly to increase volume and discuss the client base needs refer construction loans from builder relationships to banking partners discuss credit reports with clients to effectively increase their scores for future transactions serve on Woman Council of Realtors Memphis chapter member of Memphis Area Association of Realtors
- Professional Summary
- Skills
Mortgage Loan Originator
Community Bank
Jackson, TN
07.2017 - 07.2018
- Researched banking guidelines and statutory requirements to stay current on new laws and applications
- Collaborated with potential investors to help IPOs succeed
- Solved various issues, improved operations, and provided excellent customer service
- Accounts were prioritized based on the total amount owed and credit bureau reports
- Ensured that bank records and client information were kept private
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and
- Community Reinvestment Act
- Recommended loan approvals and denials based on customer loan application reviews
- Developed new loan prospects by making weekly cold calls to potential clients
- Increased customer satisfaction by resolving service issues.
Mortgage Loan Originator
Trustmark National Bank
Germantown, TN
07.2012 - 07.2017
- Solved various issues, improved operations, and provided excellent customer service
- Built a client base through networking and seminar marketing
- Attended various trainings to provide excellent service and product knowledge to clients closed over 15 million successfully in my first three years met with clients daily to discuss financial options for new and existing homeownership served on various realtor boards to develop banking relationships member of Memphis Area Association of Realtors member of Woman Council of Realtors Memphis chapter cross selling products to bank such as checking, savings, etc
- Successfully submitted quality loans to processing and underwing to meet timely closing Deadlines developed relationships with third party vendor to enhance pipeline
- Ensured that bank records and client information were kept private
- Streamlined the process to provide excellent communication with clients
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and
- Community Reinvestment Act
- Was in charge of loan origination and assisting senior credit officers with complex loan applications
- Took incoming customer calls and directed them to the appropriate department or individual for assistance
- Used Encompass to load consumer loan applications
- Handled sales referrals and promoted bank services and products, increasing branch sales handled bank hosted events for existing clients appreciation
- Followed all company and regulatory security and audit procedures
- Gathered information from banks, institutions, and employers to assess applicant eligibility.
Education
Germantown High School
University of Memphis
Memphis, TNSkills
- Transfer Coordination
- Online Platforms
- Forecasting Employment Needs
- Employment Data Tracking
- Screening Processes
- External Marketing
- Candidate Searching
- Employee Hiring
- Recruitment Management
- Customer Satisfaction
- Applicant Qualification
- Social Media Platforms
- Recruitment and Retention Strategies
- Recruitment and Development
- Marketing Strategy Implementation
- Outside Sales
- Microsoft Office Suite
- Active Listening
- Internal Communications
- Creditworthiness Determination
- Credit File Updating
- Loan Disbursement
- Credit History Review
- Loan Officer Training
- Product Education
- Complaint Handling
- Application Reviews
- Credit Management
- Loan File Maintenance
- FHA Loan Processes
- Financial Service Solutions
Timeline
Recruiting Manager
Robert Half
12.2021 - 07.2022
VP Mortgage Advisor
Pinnacle Financial Partners
05.2019 - 12.2021
Mortgage Advisor
Evolve Bank & Trust Banking Center
07.2017 - 07.2019
Mortgage Loan Originator
Community Bank
07.2017 - 07.2018
Mortgage Loan Originator
Trustmark National Bank
07.2012 - 07.2017
Germantown High School
University of Memphis
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