Carrie Combs
Winchester,VA
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Proven track record reinforcing rapport with established customers. Skilled in negotiating benefit premiums. Out-of-the-box thinking committed to adapting to ever-changing post COVID markets. Licensed in Life & Health Insurance and familiar with compliance topics such as PPACA, HIPAA, COBRA, FMLA, and ERISA.
Overview
24
24
years of professional experience
Work History
Senior Account Manager
OneDigital
Winchester, VA
07.2018 - Current
- Mentored junior account management professionals to develop skills and increase company revenue.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions for over 50 clients on average every year.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
Director of Employer Benefits
TDC Virginia
Winchester, VA
03.2010 - 07.2018
- Evaluated and benchmarked existing company benefits with industry peers and analyzed other plans and surveys.
- Led strategic planning and development of benefit plan design and budget in partnership with finance and legal teams.
- Developed company cost information for new plans and made recommendations to management concerning cost-sharing between company and associates.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Skilled at working independently and collaboratively in a team environment.
Employee Benefits Manager
Wiseman & Associates
Winchester, VA
11.1999 - 03.2010
- Educated new hires about different benefit plans.
- Kept programs in line with plan structure, company policy and legal requirements.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Audited benefit programs and agreements to optimize service delivery.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Assessed client requirements and developed targeted benefits solutions.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - English Composition
Lord Fairfax Community College
Middletown, VASkills
- Customer Relations
- Competitive Benchmarking
- Verbal and Written Communication
- Account Management
- Issue Resolution
- Carrier Negotiations
- Presentations
- Renewal Marketing
Timeline
Senior Account Manager
OneDigital
07.2018 - Current
Director of Employer Benefits
TDC Virginia
03.2010 - 07.2018
Employee Benefits Manager
Wiseman & Associates
11.1999 - 03.2010
No Degree - English Composition
Lord Fairfax Community College