Carrie Combs
Winchester,VA
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Proven track record reinforcing rapport with established customers. Skilled in negotiating benefit premiums. Out-of-the-box thinking committed to adapting to ever-changing post COVID markets. Licensed in Life & Health Insurance and familiar with compliance topics such as PPACA, HIPAA, COBRA, FMLA, and ERISA.
Overview
24
24
years of professional experience
Work History
Senior Account Manager
OneDigital
07.2018 - Current
- Mentored junior account management professionals to develop skills and increase company revenue.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions for over 50 clients on average every year.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
Director of Employer Benefits
TDC Virginia
03.2010 - 07.2018
- Evaluated and benchmarked existing company benefits with industry peers and analyzed other plans and surveys.
- Led strategic planning and development of benefit plan design and budget in partnership with finance and legal teams.
- Developed company cost information for new plans and made recommendations to management concerning cost-sharing between company and associates.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Skilled at working independently and collaboratively in a team environment.
Employee Benefits Manager
Wiseman & Associates
11.1999 - 03.2010
- Educated new hires about different benefit plans.
- Kept programs in line with plan structure, company policy and legal requirements.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Audited benefit programs and agreements to optimize service delivery.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Assessed client requirements and developed targeted benefits solutions.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - English Composition
Lord Fairfax Community College
Middletown, VASkills
- Customer Relations
- Competitive Benchmarking
- Verbal and Written Communication
- Account Management
- Issue Resolution
- Carrier Negotiations
- Presentations
- Renewal Marketing
Timeline
Senior Account Manager
OneDigital
07.2018 - Current
Director of Employer Benefits
TDC Virginia
03.2010 - 07.2018
Employee Benefits Manager
Wiseman & Associates
11.1999 - 03.2010
No Degree - English Composition
Lord Fairfax Community College
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