Carrie Connor
Contact Center Representative
Fife,WA
Summary
To seek and maintain full-time position that offers professional challenges. Utilizing interpersonal skills, excellent time management and problem-solving skills with potential for future growth.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Alaska Airlines
SeaTac, WA
12.2022 - Current
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisting customers in high volume environment with strong organizational and time management skills
- Meeting customer call guidelines for service levels, handle time and productivity.
- Was able to assist (5) teams with achieving opportunities of growth.
Call Center Supervisor
Shimmick Contruction ( WSDOT Good To Go !)
Renton, WA
04.2021 - 10.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised up to 20 CSR's in providing excellent customer service to callers requiring assistance for billing and payment related issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Trained team members on performance metrics and consumer behavior identification.
Customer Care Representative Tier II
Heritage Bank
06.2020 - 02.2021
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Reviewed information in customer accounts and made recommendations for new products and services.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Education
Associate of Arts - Business Administration (Some College)
South Seattle Community College (Some College)
Seattle, WA 05.2001 -
Skills
Database Research
undefinedTimeline
Customer Care Representative
Alaska Airlines
12.2022 - Current
Call Center Supervisor
Shimmick Contruction ( WSDOT Good To Go !)
04.2021 - 10.2022
Customer Care Representative Tier II
Heritage Bank
06.2020 - 02.2021
Associate of Arts - Business Administration (Some College)
South Seattle Community College (Some College)
05.2001 -
Similar Profiles
Pablo Enrique Medellin SuarezPablo Enrique Medellin Suarez
Line Maintenance Mechanic at Hawaiian Airlines/Alaska AirlinesLine Maintenance Mechanic at Hawaiian Airlines/Alaska Airlines
Amanda OstranderAmanda Ostrander
Reservations Supervisor at Alaska AirlinesReservations Supervisor at Alaska Airlines
DAVID LAGERDAVID LAGER
Ramp Agent at Alaska AirlinesRamp Agent at Alaska Airlines
Laulea Kukonamuaokala Malaea DurantLaulea Kukonamuaokala Malaea Durant
Customer Service Agent at Alaska AirlinesCustomer Service Agent at Alaska Airlines
Yesenia RomanYesenia Roman
Composite Technician at Sekisui AerospaceComposite Technician at Sekisui Aerospace