Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Cashier
Carrie Conway

Carrie Conway

Tilton,NH

Summary

Dynamic Cashier Team Lead at Petco Animal Supplies Stores Inc. with a proven track record in customer service and team leadership. Expert in cash handling and loss prevention, I effectively resolved customer issues while mentoring staff. Recognized for maintaining high service levels during peak periods and ensuring accurate shift operations.

Overview

2
2
years of professional experience

Work History

Cashier

A Aman INC.
05.2024 - 09.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier Team Lead

Petco Animal Supplies Stores Inc.
04.2024 - 08.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Customer Service Representative

Lowe's
10.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Pittsfield High School
Pittsfield, NH
05.1995

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Positive attitude
  • Opening and closing procedures
  • Coaching and mentoring
  • Merchandise stocking
  • Shift scheduling
  • Deposit preparation
  • Loss prevention

Work Type

Part Time

Work Location

On-Site

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

A Aman INC.
05.2024 - 09.2025

Cashier Team Lead

Petco Animal Supplies Stores Inc.
04.2024 - 08.2025

Customer Service Representative

Lowe's
10.2023 - 01.2024

Pittsfield High School

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