Carrie Cook
Summary
Dynamic and resourceful professional with years of extensive experience as an Administrative Office Manager and Personal Assistant. Proven track record in enhancing productivity through meticulous schedule management and complex problem-solving. Adept at working within a fast paced environment to rapidly assimilating new information and quickly master new skills to deliver exceptional productivity and customer service, while leveraging advanced multitasking and problem solving skills, along side organizational skills and advanced computer skills to streamline operations and improve efficiency.
Overview
16
16
years of professional experience
Work History
Personal Assistant to the Owner
Tailored Timber Trim
12.2024 - 03.2025
- Assisted in managing daily schedules and appointments for owner
- Coordinated communication between owner and clients, ensuring timely responses
- Contributed to successful project execution by assisting with the calculation and compiling of itemized lists of essential materials and time required to do each job as needed to compleat each contracted quote.
- Strengthened client relationships through timely follow-ups and proactive problem solving.
- Used discretion when handling confidential information.
- Organized documents and maintained filing systems for efficient information retrieval
- Assisted with social media management, contributing content ideas for engagement
- Facilitated travel arrangements, including itineraries, accommodations, and transportation
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
Administrative Assistant
Taxes Etc. Inc.
01.2009 - 04.2024
- Coordinated schedules for team members, ensuring optimal use of resources and time management.
- Streamlined communication processes between Staff and Office locations, enhancing collaboration and efficiency.
- Maintained accurate records using Microsoft Office Suite and internal software systems, including Intuit Quick Books, Bookkeeping and Tax preparation softwear and Data entry softwear.
- Assisted in the preparation of financial documents, contributing to timely reporting and compliance.
- Implemented office organization strategies, improving workflow and reducing retrieval times for information.
- Trained new administrative staff on company policies and software applications to ensure seamless onboarding.
- Developed filing systems that improved document accessibility and reduced retrieval time by standardizing procedures.
- Analyzed office operations to identify areas for process improvement, leading to enhanced productivity across teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Office Manager
The Hearing Aid Shop
12.2018 - 01.2021
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Coordinated scheduling and meetings for executive leadership, optimizing time management.
- Managed vendor relationships, securing cost-effective supplies and services.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Oversaw budget management, identifying areas for cost reduction without compromising quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with the buildings owner to address repairs or improvements to security and maintenance of the facility efficiently.
- Supported the company owner in accomplishing their goals through diligent office management and administrative and personal assistance in daily tasks.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and patient information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings and specialized events.
- performed custodial deities by maintaining a clean work environment for the front of house, back of house, and the individual offices within the facility.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Negotiated and maintained advertising contracts.
- Maintained an exceptional rapport with patients both in person and over the phone in my role as receptionist while managing the front of house deities.
- Supervised daily front office operations, ensuring seamless patient experiences and efficient workflow.
- Implemented standard operating procedures to streamline the flow of the appointment processes, improving efficiency.
Office Administrator
E&G Auto Plus
01.2016 - 12.2017
- Managed office supplies and inventory, ensuring timely procurement and availability for staff.
- Coordinated scheduling of meetings, appointments, and travel arrangements for executives.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Trained new administrative staff on office protocols and software applications.
- Facilitated communication between departments to support collaborative projects and initiatives.
- Oversaw budget tracking for office expenses, identifying cost-saving opportunities through vendor negotiations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including tasks such as reception duties, Data entry, Front office management, Repair service manager, Detail shop service manager, PA notary public, PA license plate and Title clerk, and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Dragger certified training coordinator providing education in the use and understanding of the devices' operations of the technology installed in participants vehicle.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- My responsibilities during my time at this company we extensive and demanding of a fast paced environment with several departments relying on my position in order to be productive and operate effectively and a daily basis.
Deli Clerk
Reed's Market
09.2010 - 10.2013
- Operated deli equipment to slice meats and cheeses with precision.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Prepared specialty sandwiches and platters according to customer specifications.
- Trained new staff on food safety standards and efficient service practices.
- Managed inventory levels for deli items, minimizing waste through effective stock rotation.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2019
No Degree - Commercial And Advertising Art
Pennsylvania College of Technology
Williamsport, PA11-2010
High School Diploma -
Schuyler Steuben Chemung Tioga Allegany BOCES
Belmont, NY06-2010
High School Diploma -
Whitesville Central School
Whitesville, NY06-2010
Skills
- Maintaining schedules
- Expense tracking
- Office management
- Time management
- Strong work ethic
- Resourceful
- Multitasking and organization
- Complex Problem-solving
- Schedule management
- Customer service
- Strong problem solver
- Time management expertise
- Commitment to quality and service
- Advanced computer skills
- Meticulous attention to detail
- Social media savvy
- Sales experience
- Phone etiquette
- Assimilates information and skills quickly
Timeline
Personal Assistant to the Owner
Tailored Timber Trim
12.2024 - 03.2025
Office Manager
The Hearing Aid Shop
12.2018 - 01.2021
Office Administrator
E&G Auto Plus
01.2016 - 12.2017
Deli Clerk
Reed's Market
09.2010 - 10.2013
Administrative Assistant
Taxes Etc. Inc.
01.2009 - 04.2024
No Degree - Business Administration And Management
Southern New Hampshire University
No Degree - Commercial And Advertising Art
Pennsylvania College of Technology
High School Diploma -
Schuyler Steuben Chemung Tioga Allegany BOCES
High School Diploma -
Whitesville Central School