Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Cox

Spanish Fort,AL

Summary

Talented small business owner that has excellent customer service, marketing and business acumen skills with more than 20 years of retail experience.

Highly effective and comfortable working with people at all levels in an organization.

Experienced leader with a proven track record at Williams-Sonoma, Inc., excelling in customer relations and financial management. Successfully drove business growth and cultivated strong client relationships, enhancing loyalty and satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Owner

Southern Napa Fine Wine House
03.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Increased customer satisfaction by providing exceptional service.
  • Launched an e-commerce platform to reach new customers and increase overall revenue.

General Manager

Williams-Sonoma, Inc.
07.2004 - 02.2012
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Some College (No Degree) -

Southern Illinois University, Carbondale
Carbondale, IL

Skills

  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Financial management
  • Operations management
  • Business development

Timeline

Owner

Southern Napa Fine Wine House
03.2012 - Current

General Manager

Williams-Sonoma, Inc.
07.2004 - 02.2012

Some College (No Degree) -

Southern Illinois University, Carbondale

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