Carrie Cummings
Arlington,TX
Summary
Detail-oriented Business Analyst with 12 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
12
12
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
Dallas, TX
06.2022 - Current
- Evaluate the performance of consulting staff by analyzing key performance indicators (KPIs) and metrics relevant to their roles.
- Develop and implement audit procedures to assess the efficiency, effectiveness, and compliance of consulting services against established standards and best practices.
- Collect and compile data related to consultant performance, client satisfaction, project outcomes, and other relevant performance metrics.
- Implement quality assurance processes to ensure that consulting services meet or exceed established quality standards and client expectations.
- Analyze consultant productivity, billable hours, and utilization rates to optimize resource allocation and project profitability.
- Collect and analyze client feedback to identify areas of improvement and opportunities for enhancing client satisfaction with consulting services.
- Conduct audits to ensure that consulting staff adhere to company policies, industry regulations, and ethical standards.
- Benchmark the performance of consulting staff against industry standards and competitors to identify areas for improvement and competitive advantages.
- Prepare and present regular performance reports to management, highlighting key findings, trends, and recommendations for improvement.
- Assess the skills and competencies of consulting staff to identify training needs and opportunities for professional development.
- Identify inefficiencies in consulting processes and recommend improvements to enhance overall operational efficiency.
- Identify potential risks associated with consulting projects and implement risk mitigation strategies to ensure successful project delivery.
- Evaluate the effectiveness of consulting staff in building and maintaining positive client relationships and suggest strategies for improvement.
- Maintain comprehensive documentation of audit processes, findings, and recommendations for reference and future improvement initiatives.
- Collaborate with HR, project managers, and other departments to gather relevant data and insights for comprehensive performance analysis.
- Drive continuous improvement initiatives based on audit findings, fostering a culture of learning and adaptation within the consulting team.
- Ensure that consulting staff adhere to ethical standards and integrity in their interactions with clients and colleagues.
Business Analyst - Human Resources
L3 Harris
Dallas
06.2022 - Current
- Design and maintain SQL databases to store HR data efficiently, ensuring data integrity and security.
- Create complex Excel models to analyze and visualize HR data, automate routine tasks, and streamline reporting processes.
- Work with SAP systems, ensuring seamless integration with HRIS applications and providing support for SAP-related HR modules.
- Identify opportunities for process improvement within HRIS workflows, recommending and implementing solutions to enhance efficiency and accuracy.
- Develop and execute test plans to ensure the accuracy and reliability of HRIS systems, including SAP, and coordinate user acceptance testing (UAT) with stakeholders.
- Create comprehensive documentation for HRIS processes, data structures, and system configurations, ensuring that information is well-documented and accessible to relevant stakeholders.
- Provide training to HR staff on the use of HRIS applications, ensuring that users understand system functionalities and can maximize their effectiveness.
- Implement and enforce data security measures within HRIS systems, ensuring compliance with data protection regulations and company policies.
- Collaborate with HRIS vendors, including SAP, to manage software upgrades, patches, and resolve any issues related to system performance.
- Design and create HR dashboards using tools like Excel or other data visualization tools to provide at-a-glance insights for HR leaders.
- Develop and generate custom reports using SQL or other reporting tools based on specific HR requirements.
- Work closely with IT teams to ensure proper integration between HRIS and other enterprise systems.
- Stay updated on industry best practices, emerging technologies, and trends in HRIS to suggest and implement innovative solutions.
Business Analyst - Manager
Genpact
Richardson
01.2020 - 06.2022
- Conduct comprehensive analysis of workforce data, including employee demographics, performance metrics, turnover rates, and other relevant factors.
- Utilize advanced Excel functionalities, including complex macros, to manipulate, analyze, and visualize workforce data effectively.
- Design and develop interactive dashboards and reports using Tableau and Power BI to provide actionable insights to stakeholders in the organization.
- Develop and manage systems for tracking and analyzing employee incentives, including bonuses, commissions, and other performance-related rewards.
- Use workforce management tools such as Amazon Connect, Verint, and LMS to project and plan Full-Time Equivalent (FTE) needs based on business requirements and growth projections.
- Create visually compelling reports and presentations to communicate complex workforce data trends, patterns, and insights to both technical and non-technical stakeholders.
- Perform scenario analysis to evaluate the impact of different workforce strategies, such as hiring freezes, reorganizations, or incentive changes.
- Utilize historical data to develop accurate workforce forecasts, identifying trends and potential challenges that may impact the workforce.
- Ensure the accuracy and reliability of workforce data by implementing data integrity measures and conducting regular quality assurance checks.
- Collaborate with HR teams to understand workforce dynamics, staffing needs, and employee performance metrics.
- Define and track key workforce metrics to assess the effectiveness of HR and operational strategies.
- Identify opportunities for process improvement within workforce management practices, recommending and implementing solutions to enhance efficiency.
- Work closely with IT teams to integrate workforce management tools with other enterprise systems, ensuring seamless data flow.
- Manage relationships with vendors of workforce management tools, ensuring effective utilization and resolving any issues related to system performance.
- Provide training to end-users on the use of workforce management tools and create comprehensive documentation for reference.
Technical Analyst
Samsung Business
Dallas
01.2017 - 02.2020
- Provide expert technical support to B2B customers for Samsung products, addressing hardware and software issues, troubleshooting problems, and providing solutions.
- Engage with customers through various channels, such as phone, email, or chat, to understand and resolve their technical issues promptly and professionally.
- Manage and complete various IT tasks related to customer-purchased products, including installations, configurations, and system integrations.
- Diagnose and resolve complex technical issues by leveraging troubleshooting skills and collaborating with internal resources or engineering teams when necessary.
- Escalate unresolved technical issues to higher-level support or engineering teams, ensuring timely resolution and customer satisfaction.
- Utilize remote support tools to assist customers with technical issues, providing efficient and effective solutions without the need for on-site visits.
- Stay updated on the latest technologies, product releases, and industry trends relevant to Samsung's B2B offerings.
- Ensure compliance with SLAs for response times, issue resolution, and customer communication to meet or exceed customer expectations.
- Conduct product demonstrations for customers, showcasing key features and functionalities to enhance their understanding and utilization of Samsung B2B products.
Administrative Officer
Department of Veteran Affairs
Arlington
03.2012 - 01.2017
- Spearheaded the creation and implementation of a task management software solution for all IT Service Lines.
- Managed end-to-end recruiting processes, from job requisition creation to candidate onboarding, ensuring the acquisition of qualified talent to meet departmental needs.
- Provided administrative leadership for day-to-day operations, ensuring compliance with departmental policies.
- Oversaw projects, managing timelines, resource allocation, and deliverables within the Office of Information Technology.
- Implemented and enforced administrative policies, including document
- Conducted training sessions and supported staff in adopting the task management software.
- Developed comprehensive documentation for the software and generated regular reports on its usage and effectiveness.
- Managed budgetary aspects related to software development and maintenance, ensuring cost-effectiveness.
- Implemented robust data security measures for the software, ensuring compliance with regulations.
- Maintained regular communication with stakeholders, gathering feedback and providing updates on software enhancements.
- Provided ongoing user support for the software, addressing issues and continuously improving user experience.
- Implemented feedback loops, driving continuous improvement initiatives for the software and associated processes.
- Managed relationships with software vendors, ensuring timely updates and alignment with departmental needs.
- Efficiently allocated resources to support the ongoing maintenance and development of the task management software.
- Contributed to strategic planning initiatives for the Region 2 Office of Information Technology, aligning administrative processes with organizational goals.
- Collaborated with various departments and teams within the Department of Veterans Affairs to ensure cohesion and integration of administrative functions.
Education
SharePoint Admin I & II / Data Visualization -
New Horizons
01.2014
Visual Information Systems -
Defense Information School
01.2005
Some College (No Degree) - Computer Science
DeVry University
Chicago, ILSkills
- Operations Analysis
- Operational Reporting
- Data Mining
- Workflow Analysis
- Requirements Gathering
- Cost-Benefit Analysis
- Technical Writing
- Data Mapping
- Internal Auditing
- Business Process Improvement
- Business Planning
- KPI Tracking
- Quality Assurance
- Customer Needs Assessment
- Campaign Performance Tracking
- Data Analysis
- Competitive Analysis
- Strategic Planning
- Gap Analysis
- Pivot Tables
- Microsoft Office Suite
- Narrative Use Cases
- Staff Management
- Needs Assessments
- BI Tools Expertise
- Consulting
- CRM Systems
- SAP
- Project Management
- Process Optimization
- Operations Management
- Search Engine Optimization
- User Acceptance Testing
- HTML and CSS
- Human Resources Information Systems (HRIS)
- Technology Architecture Analysis
- Forecasting and Planning
Skills Highlight
- Business Analysis: Requirements gathering, user stories, software specifications.
- Tools: Microsoft Excel, Power BI, Tableau, SharePoint, Workforce Management, Python, SQL, Oracle, Verint.
- Testing: Test planning, execution, documentation, and communication of results.
- Data Analysis: Synthesizing data requirements, developing conceptual data models.
- Project Management: SDLC principles, ALM, Atlassian, planning, work artifacts.
- Communication: Strong problem-solving, scheduling, troubleshooting, facilitating workshops.
- Lean Certified: Lean Six Sigma
Affiliations
Beyond the realm of business analysis, I am a well-rounded individual who finds joy in planning events and vacations, actively participating in my church and community, and showcasing my culinary skills as an excellent cook. I am excited to bring my unique blend of analytical expertise and personal interests to a dynamic and collaborative work environment
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analyst
Tata Consultancy Services
06.2022 - Current
Business Analyst - Human Resources
L3 Harris
06.2022 - Current
Business Analyst - Manager
Genpact
01.2020 - 06.2022
Technical Analyst
Samsung Business
01.2017 - 02.2020
Administrative Officer
Department of Veteran Affairs
03.2012 - 01.2017
SharePoint Admin I & II / Data Visualization -
New Horizons
Visual Information Systems -
Defense Information School
Some College (No Degree) - Computer Science
DeVry University
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