Carrie Cusick
Pleasant Hill,MO
Summary
Certified Ophthalmic professional with strong expertise in patient care, diagnostic testing, and clinical procedures. Adept at collaborating with medical teams to ensure optimal patient outcomes. Reliable, adaptable, and results-driven with focus on precision and patient satisfaction. Skilled in maintaining high standards in fast-paced environments.
Knowledgeable surgical scheduler with solid background in ophthalmic procedures and patient care. Proven ability to assist in clinical settings and support ophthalmologists in delivering quality eye care. Demonstrated proficiency in patient communication and diagnostic testing.
Dynamic individual with hands-on experience in ophthalmology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Summit Eye Center, LLC
08.2014 - Current
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing, OCT, FFERG & MRERG for early detection of glaucoma and other diseases of the eye, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Assisted in emergency situations by performing first aid measures within the scope of certification until further medical assistance arrived.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Documented patient medical history and information utilizing EyeMd, EyeMd PM, & Medics with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation on behalf of patients.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Surgery Scheduling Coordinator
Summit Eye Center, LLC
10.2021 - 07.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries Kevin Skelsey, M.D., F.A.C.S., 816-246-2111.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Performed IOL measurements with IOL master 700, A and B scans.
Cashier
Grass Pad Inc.
03.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ophthalmologist Assistant
Discover Vision Centers
09.2001 - 02.2003
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Contributed to the positive reputation of the practice by consistently delivering exceptional patient care and fostering strong relationships with referring physicians.
- Achieved consistent accuracy in test results through diligent adherence to established protocols during exams such as visual acuity testing or tonometry measurements.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO05.1996
Skills
- Ophthalmic terminology
- Data entry proficiency
- Schedule coordination
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer service
- Time management
- Adaptable and flexible
- Critical thinking
- Organizational skills
- Excellent communication
- Reliability
Certification
- Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
Timeline
Surgery Scheduling Coordinator
Summit Eye Center, LLC
10.2021 - 07.2024
Certified Ophthalmic Assistant
Summit Eye Center, LLC
08.2014 - Current
Cashier
Grass Pad Inc.
03.2014 - 08.2014
Ophthalmologist Assistant
Discover Vision Centers
09.2001 - 02.2003
High School Diploma -
Blue Springs High School
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