Overview
Work History
Education
Certification
Languages
Timeline
Generic

Carrie Darman

Burlington,MA

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Bookseller

Barnes & Noble
09.2016 - Current
  • Use consultative sales techniques and engaging, friendly attitude to understand customer needs and recommend relevant products and services.
  • Control store inventory and open, shelve and merchandise new products in visually appealing and organized displays for optimal sales promotions.
  • Process card and cash payments and returns on company POS system using proper cash-handling procedures, and count and document deposits, tills, and safe upon opening and closing.
  • Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
  • Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused.

Customer Service Specialist

Ascend Learning
07.2021 - 05.2024
  • Multitasked to handle diverse customer needs in high-volume publishing setting, prioritizing
    against challenging deadlines.
  • Delivered exceptional customer service courteously and professionally with active listening and forward-thinking.
  • Evaluated customer issues and trends to determine areas in need of improvement and implement
    proactive corrections.

Community Business Development Assistant

Barnes & Noble
12.2018 - 03.2020
  • Analyzed institutional and corporate customer behavior and purchases to anticipate future trends, obstacles, and adjustments and recommend appropriate changes to supervisors.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing and maintenance of existing customer accounts.
  • Demonstrated strong organizational, technological, and time management skills while managing
    multiple projects.

Retail Worker

Official Red Sox Team Store
05.2004 - 10.2004
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Bachelor of Arts - Political Science

Union College
Schenectady, NY
06-2004

Certification

  • MTEL: Communication
  • TOEFL / TESOL

Languages

Spanish
Professional Working

Timeline

Customer Service Specialist

Ascend Learning
07.2021 - 05.2024

Community Business Development Assistant

Barnes & Noble
12.2018 - 03.2020

Lead Bookseller

Barnes & Noble
09.2016 - Current

Retail Worker

Official Red Sox Team Store
05.2004 - 10.2004

Bachelor of Arts - Political Science

Union College

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Carrie Darman