Carrie Davis

Experienced Human Resource professional serving as a Subject Matter Expert (SME) in the use of HR systems and Technical Review of the data entered. Proven track record in supervising, mentoring, and coaching trainees in the HR Specialist Training and Accelerated Readiness (HR STAR) Technical Review program. Oversees a team of 15, ensuring performance evaluations align with Individual Development Plans (IDPs) and that trainees receive comprehensive, real-world HR experience under various federal titles.

Key Responsibilities:

• Supervise, mentor and evaluate trainee performance, ensuring alignment with Individual Development Plans.
• Assign and manage real-work HR assignments under 3 different complex work disciplines within the VA.
• Ensure technical accuracy and foundational value of all work assignments.
• Provide regulatory and policy interpretation to assist trainee development.
• Review and approve personnel actions in HR Smart, including areas like hiring authority, benefits, and veteran preference.
• Deliver on-the-job training (OJT) and immediate feedback to reinforce learning.
• Collaborate with HR Shared Service Units to measure competency gaps and assess performance.
• Strategically plan and prioritize work assignments based on trainee capabilities.
• Coordinate with departments and leadership to enhance training curriculum and ensure program effectiveness.
• Overall, a committed leader focused on developing HR professionals through structured, hands-on learning and consistent performance feedback within a complex federal HR environment.

Senior HR Professional & Strategic Leader with extensive experience in federal human resources operations, particularly in technical review and personnel action processing. Demonstrated success in building and leading new departments, improving HR processes, and aligning operations with organizational goals.

Key Highlights

• Department Creation & Leadership: Founded and continue to lead the Tech Review Department as part of a modernization initiative. Set strategic direction, developed operational methods, and hired initial staff.
• Personnel Action Expertise: Subject Matter Expert (SME) in HR Smart and technical review of personnel actions, including mass actions, complex pay audits, and DCPS issue resolution.
• Regulatory Compliance: Ensures all HR operations comply with federal regulations, policies, and procedures. Designs and implements action plans following audit findings.
• Team Management: Supervised a team of 16 HR professionals. Responsible for performance evaluations, coaching, mentoring, training, and maintaining team compliance with procedures and deadlines.
• Training & Development: Regularly trains staff and broader HR network on HR Smart, MSS, and processing procedures. Coaches team to improve quality and understanding of HR laws and systems.
• Collaboration & Strategic Partnership: Acts as a liaison and strategic partner with leadership and other HR departments across the Northwest HR Network to ensure alignment with HR goals and organizational objectives.
• Recruitment & Staffing: Manages full-cycle recruitment including job analysis, interview question development, reference checks, and employee selection.

Department Establishment & Leadership:

• Spearheading the creation of the Technical Review Department, including organizational design, development of quality assurance procedures, and recruitment of 16 HR professionals to build a high-functioning team from the ground up.
• Responsible for strategic planning, hiring, onboarding, and operational setup of a new HR technical division focused on compliance, quality control, and process integrity.

Human Resources Leadership & Technical Expertise:

• Serve as Assistant Human Resources Officer (HRO), providing oversight across all functional HR areas including staffing and recruitment, HRIS, position management, employee/labor relations (ER/LR), and quality assurance.
• Directly supervise and lead a team of 10–15 HR staff, overseeing performance management, coaching, discipline, and development initiatives. Act as Acting HRO as needed.
• Technical authority on complex HR matters such as pay administration (Title 5, Title 38, Hybrid Title 38), position classification, adjudication, and recruitment compliance.
• Lead quality reviews and audits of JOAs, certificates, coding, and board actions to ensure regulatory compliance, data integrity, and process efficiency.
• Develop and deliver training for new supervisors, with specific focus on staffing procedures and competency folder documentation.

Policy Implementation & Strategic Advisory:

• Advisor to executive leadership on HR policy, workforce planning, and manpower/resource alignment. Serve as Chair of the Workforce Planning Committee and as POC for Security and Background Adjudication.
• Provide analysis and recommend solutions to systemic HR issues, including staffing shortages, classification inconsistencies, and pay disparities.
• Lead development and rollout of major HR initiatives, including HR Smart implementation, local staffing models, and standardized quality assurance processes.

National Initiatives & Workgroups:

• Active member of the Health Professional Trainee Recruitment & Hiring Workgroup, chartered by WMC to advise the ADUSH for Workforce Services on national hiring initiatives.
• Contributing to the National Health Profession Trainee Hiring Initiative and previously participated in the Recruitment Process Lean Team to streamline federal hiring practices.