Carrie Deiman
South St Paul,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
FAS II
Dakota County
West St Paul, MN
07.2014 - Current
- Determine eligibility for multiple public assistance programs, complete interviews, and review and verify information received from multiple sources.
- Review household information periodically to ensure accurate ongoing eligibility.
- Communicate program rules and requirements, benefit levels, expectations, and timelines to customers.
- Calculate benefit amounts per county, state, and federal program guidelines.
- Data entry into multiple state and county computer systems.
- Provide case management on individual or team caseload.
- Provide services by assessing and determining financial assistance program eligibility.
- Coordinate services by collaborating with staff and external service providers.
- Reassess clients' needs and eligibility criteria to determine continued program eligibility and ensure their well-being as required or needed.
- Represent the agency in administrative-type settings related to program eligibility, including appeals.
- Represent the agency in internal and external work groups and advisory committees, document and prepare presentations.
- Provide training on programs, work methods, and procedures to other agency staff.
- Demonstrates commitment to support cultural diversity County wide and actively supports County's diversity initiatives, and works to address the needs of diverse and underserved communities.
Medical Insurance Specialist
Nystrom & Associates
New Brighton, MN
08.2012 - 06.2014
- Maintained high standards of customer service by building relationships with clients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated verification and authorization status updates
- Facilitate decision-making for patient admissions and insurance coverage.
- Obtained updated contact information from all subjects and verified data for accuracy.
Human Resources AAS
St Paul College
01.2004 - 05.2008
Schools
Cretin Derham Hall
01.1994 - 01.1998
Education
Associate of Applied Science - Human Resources
St Paul College
MN05.2008
Skills
- Comprehensive knowledge of computer software and information systems
- Knowledge of investigative interviewing techniques
- Possess strong customer service skills to effectively communicate with both internal and external customers
- Ability to communicate effectively both orally and in writing, including composing comprehensive and concise case notes
- Ability to work both independently and as a team member
- Ability to work under stress and use discretion in making decisions
- Ability to prioritize work according to client and agency needs
- Ability to effectively keyboard and manage electronic documents
Timeline
FAS II
Dakota County
07.2014 - Current
Medical Insurance Specialist
Nystrom & Associates
08.2012 - 06.2014
Human Resources AAS
St Paul College
01.2004 - 05.2008
Schools
Cretin Derham Hall
01.1994 - 01.1998
Associate of Applied Science - Human Resources
St Paul College
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