Carrie DeJohn
PENNELLVILLE,New York
Summary
Highly motivated and organized individual with a diverse experience in customer service, finance, clerical, and special needs assistance. Track record of accuracy, attention to detail in roles involving bank reports, retail management, and dispute resolution. Also experienced working with special needs and their families to come up with the safest and positive environment for their children while getting to and from school.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bus Monitor
Phoenix Central School District
01.2023 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation
- Received CDL C
- Assisting special needs on the school bus
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs for students needing assistance
Accounting Office/Front End Customer Service Manager
Walmart
11.2004 - 06.2021
- Dealing with chargebacks and disputes
- Finding reasons for register overages/shortages; working closely with management
- Daily banking reports, activity, balancing
- Filing reports for end of the day/week/month/year
- Resolved customer complaints while prioritizing customer satisfaction
- Trained new employees on accounting principles and company procedures
- Provided journal entries and preformed accounting on accrual basis
- Tracked funds, prepared deposits and reconciled accounts
- Provided clerical support to management by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Answered multi-line phone system, routing calls and delivering messages to the appropriate staff member
- Daily email to management, other stores and businesses
Education
Associate of Arts - Psychology
Cayuga Community College
Skills
- Patience and empathy
- Reliability and punctuality
- Certified in CPR
- Attention to detail
- Time management
- Accurate recordkeeping
- Able to multitask
- Effective written communication
Certification
- Advanced Certificate in Teaching English Online - TEFL Fullcircle
- CPR
Timeline
Bus Monitor
Phoenix Central School District
01.2023 - Current
Accounting Office/Front End Customer Service Manager
Walmart
11.2004 - 06.2021
Associate of Arts - Psychology
Cayuga Community College
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