Carrie DeLaCruz
504 Gibbs St. Apt 3 Caro,MI
Summary
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Contact Center Solutions Professional
DTE Energy
12.2024 - Current
- Continuation of work in R184 Triage chat where I assist GRAT, ICM and Field Supervisors in getting gas service orders scheduled.
- Self-motivated, with a strong sense of personal responsibility.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Customer Resolution Specialist II
DTE Energy
03.2020 - 12.2024
- Current role as Temporary Contact Center Solutions Professional
- Address concerns quickly to avoid lasting issues.
- Follow establish guidelines and procedures.
- Manage daily task consistently and seek out opportunities to go beyond requirements and support business targets.
- Maintain good working relationship with coworkers and management.
- Sat on an interview panel conducting interviews for new hires coming into the customer resolution specialist position February and March 2022.
- Participated in the rapid call core assist pilot from October 16, 2023 through November 17, 2023 where we would take assistance request through Avaya instead of in the assist chat.
- Currently am part of the R184 Triage chat where we assist in getting gas service orders scheduled.
Cap 1 Associate
Walmart
03.2018 - 03.2020
- Scan back room bins to see if overstock merchandise would work on the floor.
- Scan top stock to see if any merchandise would work down on the shelf.
- Stock frozen and dairy.
Customer Service Representative
Excell
09.2016 - 02.2018
- Took inbound calls for DTE energy.
- Accepted and processed customer payments.
- Analyzed accounts to provide available options for the customers needs and or concerns.
Education
High school diploma -
Owendale Gagetown High School
Owendale, Michigan05.1995
Skills
- Communication
- Customer relations
- Decision-making
- Power Point
- Excell
- Problem resolution
- Calm under pressure
Timeline
Contact Center Solutions Professional
DTE Energy
12.2024 - Current
Customer Resolution Specialist II
DTE Energy
03.2020 - 12.2024
Cap 1 Associate
Walmart
03.2018 - 03.2020
Customer Service Representative
Excell
09.2016 - 02.2018
High school diploma -
Owendale Gagetown High School
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