Summary
Overview
Work History
Education
Skills
Accomplishments
kayaking, camping, hikingand fishing
Timeline
Generic

Carrie Delatore

Carbondale,Illinois

Summary

Adept at enhancing customer service experiences during my time with World Finance. Guiding customers making financial decisions and counseling to help build credit. Effectively building relationships with customers and seeing them through what is often time their first venture in the financial sector. Managing collection calls using de-escalation tactics to help customers who are struggling with account default issues. Soliciting new and former accounts to grow our portfolio.

Overview

12
12
years of professional experience

Work History

Financial Services Representative

World Finance
11.2023 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Maintained updated records of all financial transactions to support traceability.

Exotic Pet Food Agriculturalist

Timberline Fisheries
06.2023 - 11.2023
  • Supervised quality control measures during post-harvest handling operations ensuring produce met market standards.
  • Enhanced soil fertility through regular testing, analysis and application of appropriate nutrients.
  • Maintained accurate records of all agricultural activities for accountability, planning, and decision-making purposes.

General Production Worker

MAGNA INTERNATIONAL NASCOTE
10.2019 - 05.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Improved product quality with meticulous quality control checks.
  • Adapted quickly to changes in production schedules, ensuring flexibility in operations.

Glass Bender/Production Glass Blower

Mt. Vernon Neon Sign Co.
01.2013 - 10.2019

Bent glass tubing over propane fire to reach pliable state, then manipulating the glass to mold to a form previously selected by customer to create pieces for neon signs.


Met production goals through skill, speed and accuracy.


Welded and blew glass to conjoin pieces of previously bent glass to prepare them to be filled with neon gas.


Worked in collaboration with other departments to maintain quality of glass and reach production goals.

Education

Unmanned Aircfraft Systems

Rend Lake College
Ina, IL
05.2018

Associate of Science - Nutrition And Fitness

Professional Career Development Institute
Norcross, GA
05.2016

Skills

  • Financial Services
  • Customer Relationship Management
  • Cash Management
  • Regulatory Compliance
  • Teller transactions
  • MS Office
  • Accounts Payable and Receivable
  • Account Retention
  • Financial Information Systems
  • Payments Processing
  • Loan and grant knowledge
  • Client Relationship Building

Accomplishments

Received my Commercial Drone Pilot license.

kayaking, camping, hikingand fishing

I enjoy being in nature often and exploring new areas. Most of my adventures are spent in the company of my daughters, whom also love the outdoors.

Timeline

Financial Services Representative

World Finance
11.2023 - Current

Exotic Pet Food Agriculturalist

Timberline Fisheries
06.2023 - 11.2023

General Production Worker

MAGNA INTERNATIONAL NASCOTE
10.2019 - 05.2023

Glass Bender/Production Glass Blower

Mt. Vernon Neon Sign Co.
01.2013 - 10.2019

Unmanned Aircfraft Systems

Rend Lake College

Associate of Science - Nutrition And Fitness

Professional Career Development Institute
Carrie Delatore