Carrie Delgado
Hawthorne,CA
Summary
Experience Patient Lead Coordinator Adept at supporting best practice in IV home infusion operations, Compliance, and healthcare management. Demonstrates strength in multi-are management, quality assurance and service. Resourceful professional and collaborative team player. Dedicated Lead patent care coordinator, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Lead Care Coordinator
Coram CVS
03.2020 - Current
- Trained new employees to understand and successfully implement job procedures
- Utilized effective communication to resolve 200+ weekly issues and maintain relationships between departments and patients
- Conduct WebEx meetings with practice managers, staff, communicate programs goals and provide education
- Perform other duties as related to coordination of patient care as directed by Manager of care Coordination or Director of Case Management
- Contacted medical insurances companies and verified patient information and eligibility (Medical, Anthem Blue Cross, Healthnet, Aetna, LA CARE, Oscar, Cigna) along with coordination LOA
- Communicate clearly and concisely
- Excel in prioritizing objectives
- Month- end Revenue Reports
- Customer interface expertise resolving escalated customer issues
- Strong problem-solving aptitude
- Exceptional workflow management
- QA reports for Medicare billing
- Pre-Authorization
- Relationship with local hospitals and company sales
- Supervising daily operations of the customer service department
- Ability to multitask
- Showcase good leadership skills to carry team members along
Admissions Coordinator
Vista Country Villa
06.2015 - 09.2018
- Developed and maintained relationships with hospitals case managers
- Increased facility occupancy by 25% month after month
- Prepared and executed admissions agreements in timely manner
- Managed online, phone and fax referrals and responded timely
- Screened referrals for appropriateness of patient and verified insurance and payer eligibility to ensure payment
- Assisted in addressing and resolving conflicts with family/patients through patient’s entire length of stay
- Created reports to track referrals sources, Admission, and conversion rates
- Participated in daily meeting to ensure accuracy of admission and payer information
- Coordinated admission with nursing staff by creating clinical packets to ensure smooth admission
Alpha Staff Agency
12.2014 - 03.2015
- Utilized various transportation provider software system to facilitate material movement planning and schedule
- Prepared and updated monthly logistics, schedule to assure deliveries to production locations
- Coordinated product delivery schedule with customers
- Coordinated daily activity to track location and movement of inventory finished goods and raw materials via rail cars, barges, and trucks
- Provided reports to internal and external customers as required
- Assisted in obtaining necessary transportation permits for inbound coal and outbound coke shipments, as required to facilitate timely movements via rail and barge
- Worked closely with providers to assure efficient and effective execution of defined processes and goods transportation
- Ensured inventory accuracy by coordinating the inventories and goods system to system information with distribution means centers to near real time monitoring of EDI processes as well as other manual inventory and adjustment process
- Organized and maintains hard copy and electronic documentation supporting order fulfillment, distribution means, pricing, and contractual obligations
- Code and prepared proper paperwork for billing and authorization of a variety of invoices per defined process
PSR II
CEDARS, MDICAL GROUP
SINAI
07.2014 - 11.2014
- Used bilingual English/Spanish skills to translate medical instructions for Spanish- speaking patients
- Patient check-in/check- out, insurance verification
- Data Entry/appointment scheduling
- Epic System/EMR proficiency
- Microsoft word, Microsoft Excel, Microsoft Power point
Receptionist
Fords Pluming
08.2013 - 10.2014
- Managed business calendars
- Coordinated travel, ground, air, hotel, and dinning arrangements
- Assembled meeting agenda with relevant meeting materials
- Managed client database, office supplies, processed records when necessary
Caregiver/ Receptionist
Huntington Retirement
11.2013 - 06.2014
- Maintains patient accounts by obtaining, record, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges, controlling credit extended patients; filling collection, and expediting third-party claims
- Maintains business office inventory and equipment by checking stocks to determine inventory level, anticipating needed supplies; placing and expending orders for supplies; verifying receipt of supplies; scheduling equipment services and repairs
- Help patients in distress by responding to emergencies
- Assisted clients in addressing everyday personal needs such as toileting, bathing, and grooming
- Engaged clients in physical and mental exercises prescribe by their doctors
- Provided companionship daily by lending an ear or a shoulder to lean on
- Engaged wards in outdoor activities such as walking and light sports
- Prepare food or oversaw the preparation of food to ensure that hygiene standards are met, and that doctors’ orders are being followed
- Maintained a safe and clean environment and ensure that garbage is taken out daily
- Arranged medicines to be taken on schedule by providing appropriate reminders or administering medication only upon
- Observed elderly for signs of deterioration or concerned report them to the family or doctor on an immediate basis
Receptionist/Surgery Coordinator
Bay City Surgery CTR
01.2013 - 07.2013
- Coordinated and scheduled surgeries
- Obtained procedure per- certification with insurances
- Assisted Materials Manager with physician’s request
- Prepared EMR Reports/orders for the medical transcriptionist
- Updated Medical Records for 8 physicians
Accounts Payable/receptionist, Dispatcher
Renfro Corp. & K. Bell, Verizon
03.2011 - 01.2013
- Managed A/P invoicing, reconciled payables
- Issued purchase orders according to budgeted monthly/quarterly designations
- Assisted HR Manager w/payroll, tracked vacation hours and prepared files for yearly audit
- Coordinated safety trainings, executive meetings, and other company wide events
- Assisted with fashion & expo show PR and merchandise availability
- Wired
07.2008 - 10.2009
- Managed Fleet of technicians and delegated job orders
- Provided customer support and trouble shooting
- Tracked and adjusted fleet maintenance records
Education
Dispatcher Terrorism Awareness- (Post #4410 -
Rio Hondo College
Pharmacy Technician
Everest College
BA - Healthcare Administration
University of Arizona Global Campus
Pharmacy Technician - undefined
Golden West College
2008
undefined
Parkridge Private High School
2007
Skills
- In-Service Programs
- Employee Recruitment and Hiring
- Policy and Program Development
- Patient Data Management Systems
- Financial Reporting Coordination
- Administrative Support
- Intake Interview
- Admissions Support
- Benefits Verifications
- Electronic Health Records Systems
- Scheduling and Coordinating
- Staff Management
- Managed Care
Languages
Spanish
Native or Bilingual
Timeline
Lead Care Coordinator
Coram CVS
03.2020 - Current
Admissions Coordinator
Vista Country Villa
06.2015 - 09.2018
Alpha Staff Agency
12.2014 - 03.2015
PSR II
CEDARS, MDICAL GROUP
07.2014 - 11.2014
Caregiver/ Receptionist
Huntington Retirement
11.2013 - 06.2014
Receptionist
Fords Pluming
08.2013 - 10.2014
Receptionist/Surgery Coordinator
Bay City Surgery CTR
01.2013 - 07.2013
Accounts Payable/receptionist, Dispatcher
Renfro Corp. & K. Bell, Verizon
03.2011 - 01.2013
07.2008 - 10.2009
Dispatcher Terrorism Awareness- (Post #4410 -
Rio Hondo College
Pharmacy Technician
Everest College
BA - Healthcare Administration
University of Arizona Global Campus
Pharmacy Technician - undefined
Golden West College
undefined
Parkridge Private High School
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