Carrie Diaz
Customer Service Representative
Hazel Green,AL
Summary
Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Tax Prep Assistant
Foundever
01.2024 - 03.2024
- Helping customers do their own taxes by providing expert guidance, tax explanations, and advice to file confidently
- Checking to make sure all their documents are in order
- Handled 30 to 50 calls daily
- Inbound and outbound calls
Social Media Strategist
Functional Neurology
11.2023 - 12.2023
- Increased customer engagement through social media.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Worked flexible hours across night, weekend, and holiday shifts
- Publish and promote content on social media by scheduling it in advance through content calendar
- Increased social media traffic by 10%
CSR - Customer Service Representative
Foundever
01.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Answered over 40 chats per day
Answering Service Operator
CCCS
06.2021 - 09.2022
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained high level of customer service through friendly and polite demeanor.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
- Developed rapport with frequent callers by remembering their names/details about previous conversations.
- High volume calls/over 70 per day
Education
High School Diploma -
Scott High School
Taylor Mill, KY 05.2001 -
Certificate of Graduation - Automated Office Skills
Brighton Center's Center For Employment Training
Newport, KY 05.2001 -
Skills
Timeline
Tax Prep Assistant
Foundever
01.2024 - 03.2024
Social Media Strategist
Functional Neurology
11.2023 - 12.2023
CSR - Customer Service Representative
Foundever
01.2023 - 05.2023
Answering Service Operator
CCCS
06.2021 - 09.2022
High School Diploma -
Scott High School
05.2001 -
Certificate of Graduation - Automated Office Skills
Brighton Center's Center For Employment Training
05.2001 -
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