Carrie Dodd

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
• Designed curriculum materials for special education students, facilitating inclusive learning.
• Promoted digital literacy by integrating technology into curriculum.
• Fostered positive learning environment that encouraged student curiosity and critical thinking.
• Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
• Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Developed and implemented classroom routines to address varying student needs.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Adapted teaching methods and materials to meet students' varying needs.

• Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
• Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
• Supported student learning objectives through personalized and small group assistance.
• Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
• Copied, organized and distributed classroom assignments or other paperwork.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

• Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
• Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
• Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
• Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
• Copied, organized and distributed classroom assignments or other paperwork.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
• Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
• Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Followed lesson plans designed by absent teachers.
• Monitored student performance and provided feedback to inform instruction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.

• Collaborated on group projects to complete professional deliverables.
• Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
• Completed rigorous readings as directed to support unit learning goals.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
• Calculated total cash deposits for entire store during closing and managed the cash drawer distribution for each department.
• Ordered change exchanges and finalized cash deposits with the bank.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Updated quality control records and reports.
• Followed standard operating procedures for inspections and tests.
• Repaired faults, reassembled products, and completed additional tests.
• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Enhanced customer satisfaction by efficiently repairing and restoring damaged wheels.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Operated machines safely and correctly, including tire changers and wheel balancers.
• Inflated tires to prescribed PSI per load requirements to optimize tire safety.

• Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
• Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
• Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
• Utilized established methods for data processing and analysis for consistency and accuracy.
• Applied data validation procedures to support and enforce data integrity.
• Assisted with development of data entry procedures to streamline data processing.
• Identified data errors and discrepancies and implemented swift corrections.
• Double checked accuracy of hard copy paperwork and rectified any issues.
• Conducted audits of existing data entry processes.
• Followed data entry protocols, rules and regulations.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Maintained inventory of office supplies and placed orders.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Issued checks and processed stop payments for policy holders and claims representatives.
• Maintained filing systems of finalized or pending claims.
• Organized and distributed internal and external office mail correspondence.

I have attended and passed courses in order to receive certification as a non-degree seeking candidate under the job-embedded program associated with rutherford county and the College of Education Department at Middle Tennessee State University.