Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Donnelly

Arlington,TX

Summary

Able to give excellent customer service in human and animal fields. Experience in veterinary medicine - general practice all the way to emergency medicine. I work well in a team environment, in fast paced settings, and maintain a positive attitude throughout it all. Working in human medicine first gave me the foundation needed to provide excellent customer service in any career moving forward.

Overview

6
6
years of professional experience

Work History

Veterinary Technician

Veterinary Emergency Group
10.2023 - Current
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Worked well in a high stress environment while managing multiple cases.
  • Performed cytocentesis, started IVs, ran labs, took x-rays, prepared for procedures in a sterile manner while also assisting veterinarian.
  • Restrained animals in a safe manner to keep everyone safe.
  • Maintained composure even critical situations.
  • Performed and led CPR.
  • Intubated and prepped patients for surgery and monitored all throughout.
  • Always willing to help team members and take lead when necessary.

Receptionist/Veterinary Technician

Creature Comfort Animal Clinic
04.2019 - 09.2023
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Restrained animals to protect veterinarians from potential harm.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered vaccinations to variety of animal species.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Confirmed appointments, communicated with clients, and updated client records.
  • De-escalated intense situations with positive outcomes

Education

High School Diploma -

Lake Highlands High School
Dallas, TX
05.2003

Skills

  • Positive attitude and team player
  • Managing high volume clinics - human and animal
  • Veterinary and Human Medicine office administration
  • Closed-chest CPR on animals
  • Emergency and preventive care on animals
  • Client education
  • Managing high volume clinics
  • Works well under pressure
  • De escalates intense situations with positive outcomes
  • Able to multitask

Timeline

Veterinary Technician

Veterinary Emergency Group
10.2023 - Current

Receptionist/Veterinary Technician

Creature Comfort Animal Clinic
04.2019 - 09.2023

High School Diploma -

Lake Highlands High School

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