CARRIE Doyle
West Richland
Summary
Dynamic Housekeeping Manager with extensive experience at The Lodge at Columbia Point, recognized for enhancing team productivity and exceeding quality service goals. Proficient in laundry operations and employee training, I excel in leadership and communication, ensuring a pristine environment while effectively resolving guest concerns. Committed to continuous improvement and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Manager/Laundry Room Coordinator
The lodge at Columbia point
Richland
04.2019 - Current
- I am currently the Housekeeping Manager and Laundry Room Coordinator.
- I oversee all aspects of the housekeeping department and laundry room.
- Maintaining chemicals, machines, and keeping everything sanitized and clean.
- Following all requirements.
- Verified each completed room against standard plans to maintain consistency.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Trained, coached, and mentored a staff of 20 on best practices and protocols.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Resolved customer complaints in a timely manner.
- Assessed daily workloads, created schedules, and performed employee reviews.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Room attendant
Red lion conference center
Pasco
05.2017 - 04.2018
- I am a (BN) room attendant for the railroad workers, these rooms are 24/7, most workers are only staying 12 hours
- I was getting anywhere from 1 to 30 rooms per shift, cleaning fast and maintaining required standards
- Simply wanted out of rooms, with a better schedule
Laundry/breakfast and room attendant
HOLIDAY INN EXPRESS &SUITES
Richland
11.2017 - 03.2018
- Worked as a laundry attendant, helped clean rooms if needed, and weekend breakfast attendant
- Searching for more hours
Room Attendant/graveyard janitorial/ housekeeping supervisor then director of housekeeping
Red lion Hanford House Hotel
Richland
10.2012 - 10.2017
- Maintain all public areas
- Have cleaned rooms with great scores
- Can fully maintain laundry
- Also run linen
- Knowledge of opening and closing housekeeping department, make schedules, take inventory and order supplies
- Handled guests issues good and bad with professionalism
- Including room runs
- Aware of guest arrivals and departures, also keeping up with all events going on in the hotel
- Involved in hosting and seating guests for brunches, helping clear and flip tables
- Also have my food handlers card
- Left due to all salary employees being laid off for the selling of the property
Housekeeper
Classic Home Care
Kennewick
05.2010 - 09.2012
- This job was cleaning residential homes as needed
- I simply needed more hours
Education
A.A.S. - Health Information Technology
Charter College
Pasco, WA01.2012
Skills
- Housekeeping Manager
- Housekeeping
- Janitorial
- Houseman
- Cleaning
- Time management
- Filing
- Word
- Microsoft Office
- Residential Cleaning
- Laundry
- Medical Records
- Hotel experience
- Custodial experience
- Serving
- Front desk
- Computer skills
- Room inspection
- Security
- Food service
- Driving
- Insurance verification
- Medical billing
- Leadership
- Communication skills
- Organizational skills
- Time management
Certification
Driver's license
Additional Information
Time Management, Organizational, Computer Savvy, Attention to Detail, Positive Attitude, Great communication, Always on time
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Housekeeping Manager/Laundry Room Coordinator
The lodge at Columbia point
04.2019 - Current
Laundry/breakfast and room attendant
HOLIDAY INN EXPRESS &SUITES
11.2017 - 03.2018
Room attendant
Red lion conference center
05.2017 - 04.2018
Room Attendant/graveyard janitorial/ housekeeping supervisor then director of housekeeping
Red lion Hanford House Hotel
10.2012 - 10.2017
Housekeeper
Classic Home Care
05.2010 - 09.2012
A.A.S. - Health Information Technology
Charter College
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