Carrie Dragisich
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
14
14
years of professional experience
Work History
Project Coordinator
Daniel And Sons Home Improvement
Milwaukee, WI
09.2016 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
Field Sales Representative
Empire Today
Milwaukee, WI
03.2013 - 09.2016
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted research to monitor market conditions and industry competitors.
- Represented company brand during customer and prospect interactions.
- Visited key customers repeatedly to promote retention and relationships.
- Maintained accurate and thorough records of leads and customer account information.
- Closed over 30 deals in less than 3 months.
Inbound Customer Service Representative
Wells Fargo
Milwaukee, WI
08.2009 - 07.2013
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Education
Associate Of Applied Business - Marketing
Gateway Technical College
Kenosha, WI01.1997
Skills
- Verbal and Written Communication
- Deadline Adherence
- Program Management
- Resource Mobilization
- Customer Management
- Revenue Growth
- Customer Service
Timeline
Project Coordinator
Daniel And Sons Home Improvement
09.2016 - Current
Field Sales Representative
Empire Today
03.2013 - 09.2016
Inbound Customer Service Representative
Wells Fargo
08.2009 - 07.2013
Associate Of Applied Business - Marketing
Gateway Technical College
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