Carrie Ducharme
Quality Specialist
Nashua,NH
Summary
I am a results-driven professional with extensive experience in quality assurance and compliance. I demonstrate ability to streamline processes, implement corrective action plans, and enhance operational efficiency. Aiming to leverage expertise in quality management to support organizational goals and improve product outcomes.
I am a quality professional with a strong background in process improvement, quality assurance, and regulatory compliance. Adept at driving team collaboration, adapting to changing needs, and delivering measurable outcomes. Known for effective problem-solving, and commitment to maintaining high standards. I am dependable and versatile, ensuring quality and efficiency in all tasks.
As a quality assurance technician with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying close attention to reviews and auditing procedures.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Quality Engineering position. Ready to help my team achieve our company goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Quality Specialist
Benchmark Electronics Inc
Nashua, NH
06.2025 - Current
- I have taken on the lead as Quality Engineer to multiple customers in fulfilling their quality expectations, continuous improvement activities and decision making.
- Conducted quality audits to ensure compliance with industry standards and regulatory requirements.
- Implemented corrective action plans to address non-conformities and improve product quality.
- Collaborated with cross-functional teams to streamline quality processes and enhance operational efficiency.
- Developed training programs for staff on quality assurance methodologies and best practices.
- Analyzed data trends to identify areas for process improvement and risk mitigation strategies.
- Led root cause analysis investigations to resolve quality issues effectively and prevent recurrence.
- Established quality metrics and KPIs to monitor performance and drive continuous improvement initiatives.
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Streamlined incoming inspection processes by developing standardized criteria for evaluating raw materials prior to use in manufacturing operations.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
- Implemented a robust quality management system, leading to more consistent product output and reduced defects.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Developed and implemented procedures to meet product quality standards.
- Performed tests and inspections to conform to established standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
Configuration Analyst
Benchmark Electronics Inc
Nashua, NH
01.2022 - 06.2025
- Maintain bill of materials in Agile and LN infor
- Implement and track changes through structured processes, managing revision control and technical documentation
- Analyze and resolve configuration discrepancies or system issues
- Collaborate with engineering, IT, and business units to define requirements and improve workflows
Quality Assurance Technician
Benchmark Electronics Inc
Nashua, NH
01.2019 - 01.2022
- Conducted thorough inspections of electronic components to ensure compliance with quality standards.
- Developed and implemented testing protocols for new products, enhancing product reliability.
- Collaborated with engineering teams to identify root causes of defects and propose corrective actions.
- Established documentation practices for quality assurance procedures, ensuring regulatory compliance and traceability.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
- Enhanced production efficiency by streamlining quality assurance processes and implementing best practices.
- Developed strong relationships with suppliers, working collaboratively to ensure materials met required quality standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
SI Assembler
Benchmark Electronics Inc
Nashua, NH
03.2011 - 01.2019
- Assembled electronic components according to specifications and quality standards.
- Conducted routine inspections to ensure compliance with safety regulations and quality benchmarks.
- Collaborated with team members to enhance assembly line efficiency and reduce downtime.
- Trained new staff on assembly processes, safety protocols, and equipment usage.
- Operated various hand tools and machinery for precise assembly tasks in a fast-paced environment.
- Ensured timely completion of projects while adhering to strict deadlines and quality requirements.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions for each project.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Tested finished products to perform quality assurance and identify discrepancies.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Streamlined assembly processes, leading to increased productivity.
- Improved product quality with meticulous attention to detail during assembly.
- Expedited product delivery to customers by streamlining packing and shipping processes.
- Boosted team morale and productivity by supporting new staff in mastering assembly techniques.
- Optimized workspace organization, leading to safer and more efficient assembly environment.
- Enhanced assembly line efficiency by consistently meeting daily production targets.
- Upheld strict adherence to safety protocols, significantly reducing workplace accidents.
- Reduced material waste, carefully following assembly instructions and protocols.
- Enhanced customer satisfaction by ensuring all products met rigorous quality standards.
- Improved assembly line versatility by quickly adapting to new product launches.
- Connected cables, tubes, and wiring according to specifications.
- Enhanced team collaboration by coordinating assembly tasks and schedules effectively.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Contributed to company's reputation for reliability by consistently meeting production deadlines.
- Reduced downtime, promptly addressing and resolving equipment malfunctions.
- Assembled parts correctly according to specifications, reducing quality issues.
- Recognized and reported defective material and equipment to shift supervisor.
- Inspected completed products to encourage quality and adherence to company standards.
- Trained new assembly personnel on proper use of equipment.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Maintained detailed records of production and assembly processes.
- Coordinated with other departments to complete projects within deadline.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Participated in projects requiring assembly of large and small components.
- Verified part numbers and placed parts in appropriate shipping containers.
- Monitored inventory, keeping necessary supplies on hand.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
Trainer
Benchmark Electronics Inc
Nashua, NH
03.2008 - 03.2011
- Developed and implemented training programs enhancing employee competency and performance.
- Facilitated workshops on industry standards, safety protocols, and best practices.
- Evaluated training effectiveness through feedback and performance assessments.
- Collaborated with cross-functional teams to identify training needs and gaps.
- Mentored junior trainers, fostering a culture of continuous learning and improvement.
- Streamlined onboarding processes, reducing time-to-competency for new hires.
- Created comprehensive training materials incorporating current technologies and methodologies per IPC and JTSD.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed lesson plans, instructional materials and written practice tests for CCA inspection and PCBA solder training courses.
- Developed and implemented successful onboarding program.
Machine Operator
Benchmark Electronics Inc
Nashua, NH
12.1999 - 03.2008
- Trained new operators on machine functions, safety protocols, and best practices.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Suggested specific ideas for process, productivity and safety improvements.
- Operated and controlled Universal, Vitronics and Horizon DEK equipment.
- Assessed readings from recording instruments, SPI and AOI and other indicators and watched for warning signals.
Quality Inspector
Benchmark Electronics Inc
Nashua, NH
12.1999 - 03.2008
- Conducted thorough inspections of electronic components to ensure compliance with industry standards.
- Implemented quality control processes that enhanced defect detection and reduced rework rates.
- Trained new inspectors on inspection procedures, tools, and quality assurance techniques.
- Collaborated with engineering teams to provide feedback for design improvements based on inspection findings.
- Analyzed inspection data to identify trends and recommend corrective actions for production issues.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted 100% of product quality.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards. In the role of Process Examiner.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Inspected and packaged products meticulously according to manufacturing specifications and complying to IPC-A-610 standards.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Identified defects during cyclical checks.
- Identified and helped resolve non-conforming product issues.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Inspected CCA, mechanicals and final products with accuracy, reporting problems or defects quickly.
- Collected samples during production and tested 100% of CCAs through AOI to determine in-process product quality.
- Documented findings in the PFS to produce reports to aide management in assessing and correcting quality concerns.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Collaborated with production staff to establish and meet quality standards
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected incoming and outgoing materials for accuracy and quality.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff to apply best practices and comply with quality control guidelines and regulations.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Repaired faults, reassembled products, and completed additional tests.
Education
High School Diploma -
Nashua High School
Nashua, NH06-1999
Skills
- Preventive actions
- Customer satisfaction
- Documentation control
- Product inspection
- Quality management systems
- Supplier quality
- Corrective actions
- Quality improvements
- Quality assurance
- Team collaboration
- Defect tracking
- Materials inspection
- Establishing and enforcing policy
- Finished product inspection
- Problem-solving skills
- Internal audits
- Relationship building
- Documentation and reporting
- Agile methodology
- Quality system implementation
- Regulatory compliance
- Audit reports
- Data entry
- Attention to detail
Certification
- CQE - Certified Quality Engineer
- IPC-A-610 Certified
- IPC-A-620 Certified
- IPC J-STD-001 Certified
- IPC-7711/7721 Certified
- ISO 13485:2016 Audit certified
- AS9001/AS9100D Training
- ISO 14001 Training
Timeline
Quality Specialist
Benchmark Electronics Inc
06.2025 - Current
Configuration Analyst
Benchmark Electronics Inc
01.2022 - 06.2025
Quality Assurance Technician
Benchmark Electronics Inc
01.2019 - 01.2022
SI Assembler
Benchmark Electronics Inc
03.2011 - 01.2019
Trainer
Benchmark Electronics Inc
03.2008 - 03.2011
Machine Operator
Benchmark Electronics Inc
12.1999 - 03.2008
Quality Inspector
Benchmark Electronics Inc
12.1999 - 03.2008
High School Diploma -
Nashua High School