Dynamic Shift Manager with a proven track record at Denny's Restaurants, excelling in inventory control and staff development. Recognized for enhancing team performance and achieving high customer satisfaction through effective communication and problem-solving. Committed to professionalism and reliability, ensuring seamless operations and memorable customer experiences.
Work History
Shift Manager
Denny's Restaurants Franchise Association
Promoted a positive work environment through open communication and constructive feedback.
Recorded employee hours, inventory changes, and receipt details.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Catering Assistant
Serving Up 😁
Collaborated with team members to execute seamless catering events for clients.
Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
Ensured memorable interactions through courteous service.
Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Inspected catering equipment and utensils regularly to manage wear and tear.
Coordinated closely with other staff members during events for smooth service delivery.
Bartender Shift Manager
Silver Dollar Salloon
Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept bar presentable and well-stocked to meet customer needs.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Oversaw staff in drink preparation and delivery, food handling, and money management.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Service Merchandiser
Service Merchandise
Assisted customers with inquiries and provided personalized recommendations based on their needs and preferences.
Increased customer satisfaction by providing efficient and friendly service to shoppers.
Streamlined inventory management by conducting regular audits, identifying discrepancies, and updating records accordingly.
Retail Sales Associate
Hill's Department Stores
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.