Carrie Eisenach
Fond du Lac,WI
Summary
Seasoned Guest Service Leader skilled in hospitality management and customer service. Experience includes overseeing guest services operations, resolving guest issues, and training staff on best practices for exceptional guest satisfaction. Strengths include strong communication skills, problem-solving abilities, and leadership qualities. Previous work has led to improved efficiency in operations and heightened levels of guest satisfaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work History
Guest Service Leader
Kwik Trip
Fond du Lac, Wisconsin
05.2015 - Current
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Managed inventory levels by restocking shelves as needed.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised daily operations to ensure exceptional guest service standards.
- Trained team members on customer engagement and product knowledge techniques.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with health and safety regulations at all times.
Digital Team Lead
Walmart
Fond du Lac, Wisconsin
04.2003 - Current
- Coordinated schedules to optimize workforce availability during peak shopping hours.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Led a team of over 100 individuals in achieving quarterly sales targets, exceeding goals.
- Facilitated team meetings to discuss metrics, targets, strategies, and address any issues.
- Managed conflict resolution within the team to maintain a positive work environment.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained positive working relationship with fellow staff and management.
Bakery Team Lead
Walmart
Fond du Lac, WI
04.2003 - Current
- Led bakery team to ensure quality product preparation and presentation.
- Trained new staff on bakery processes and safety standards.
- Managed inventory levels for ingredients and supplies in the bakery.
- Oversaw daily operations to maintain a clean and organized workspace.
- Scheduled shifts for team members to ensure adequate coverage during peak hours.
- Assisted customers by providing product information and addressing inquiries.
- Enforced health regulations and food safety guidelines in all bakery activities.
- Maintained a clean and organized workspace throughout the day.
- Maintained records of all inventory items in order to track usage and replenish stock as needed.
- Assisted with the preparation of large orders for special events or holidays.
- Resolved customer complaints regarding product quality or service issues quickly and professionally.
- Conducted regular performance reviews with each employee to identify areas for improvement.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Managed daily operations of a team up to 10 bakery staff members.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Led fresh inventory ensuring counts were accurate.
Front End Customer Service Manager
Walmart
Fond du Lac, Wisconsin
04.2003 - Current
- Led customer service team to enhance guest satisfaction and engagement.
- Trained staff on effective communication and conflict resolution techniques.
- Implemented new processes to streamline customer inquiry responses and resolutions.
- Coordinated scheduling to ensure adequate coverage during peak shopping hours.
- Monitored customer feedback to identify trends and areas for improvement.
- Analyzed data from customer feedback surveys to identify areas for improvement.
- Handled sensitive information with confidentiality and discretion.
- Provided customer service to customers in person, via phone and email.
- Assisted customers with product selection, ordering, and returns.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Fond Du Lac High School
Fond Du Lac, WISkills
- Customer service
- Complaint resolution
- Staff training
- Team leadership
- Inventory management
- Adaptability to change
- Conflict resolution
- Delegation and supervision
- Upselling strategies
- Exceptional communication
- Problem solving
- Strong leadership
- Financial transactions
- Cash handling experience
- Task prioritization
- Multitasking Abilities
Timeline
Guest Service Leader
Kwik Trip
05.2015 - Current
Digital Team Lead
Walmart
04.2003 - Current
Bakery Team Lead
Walmart
04.2003 - Current
Front End Customer Service Manager
Walmart
04.2003 - Current
Fond Du Lac High School