Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Emerson

Holden,ME

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgement to positively impact company success. Knowledgeable in medical terminology, ready to bring relevant work experience to your team

Overview

8
8
years of professional experience

Work History

MSA

Community Health Options
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Office Coordinator

Northern Light Maine Coast Hospital
07.2021 - 02.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for patients visiting the office, providing exceptional customer service
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.

PSR 1

Northern Light Maine Coast Hospital
12.2020 - 07.2021
  • Maintained a safe environment for patients by following proper infection control procedures during check in/out
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with Patients through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of patients interactions, contributing to comprehensive database for future reference.

Restaurant Manager

Village Green Tavern
11.2016 - 06.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Education

High School Diploma -

Mt Desert Island High School
Mount Desert, ME
06.1990

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Computer Skills
  • Problem Resolution

Timeline

MSA

Community Health Options
07.2024 - Current

Office Coordinator

Northern Light Maine Coast Hospital
07.2021 - 02.2024

PSR 1

Northern Light Maine Coast Hospital
12.2020 - 07.2021

Restaurant Manager

Village Green Tavern
11.2016 - 06.2020

High School Diploma -

Mt Desert Island High School

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Carrie Emerson