Carrie Emerson
Holden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgement to positively impact company success. Knowledgeable in office administration ready to bring relevant work experience to your team
Overview
8
8
years of professional experience
Work History
PSR 3
NORTHERN LIGHT SURGERY TRAUMA
Bangor
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Office Coordinator
Northern Light Maine Coast Hospital
Ellsworth
07.2021 - 06.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
- Served as a point of contact for patients visiting the office, providing exceptional customer service
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care
PSR 1
Northern Light Maine Coast Hospital
Ellsworth
12.2020 - 07.2021
- Maintained a safe environment for patients by following proper infection control procedures during check in/out
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed rapport with Patients through active listening skills, leading to higher retention rates and positive feedback from clients
- Collaborated with team members to develop best practices for consistent customer service delivery
Restaurant Manager
Village Green Tavern
Southwest Harbor
11.2016 - 06.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing crosstraining strategies
Education
High School Diploma -
Mt Desert Island High School
Mount Desert, ME06.1990
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Problem Resolution
- Office administration
- Organization and time management
- Flexible and adaptable
Websites
Timeline
PSR 3
NORTHERN LIGHT SURGERY TRAUMA
09.2024 - Current
Office Coordinator
Northern Light Maine Coast Hospital
07.2021 - 06.2024
PSR 1
Northern Light Maine Coast Hospital
12.2020 - 07.2021
Restaurant Manager
Village Green Tavern
11.2016 - 06.2020
High School Diploma -
Mt Desert Island High School
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